Hyundai Motor India — poor service on elantra new vehicle

Address:

Khordha, Odisha, 751007

Sir,
I regret to write that in the last november’18 i purchased hyundai elentra sx petrol, bering regd no :- od – 02 az 1133, with chassis no :- & engine no :-g4naju642617 & vin is mald341cmjm015099 from your authorized dealer utkal hyundai, pahal, nakhara at bhubaneswar, odisha on dated 05/11/18.
It has been giving trouble in the section of cooling results in uncomforting and non-conducive situation while driving
When the poor cooling was felt vehicle was taken to your authorized service station i. E. Utkal hyndai, bhubaneswar, odisha, after a few days of purchase on dated :- 05/11/18. There the technical experts diagnosed the problem and found that the complain was relevant about the cooling performance which was poor. There itself a minor repairment was made to the ac section of the vehicle and delivered to us assuring the better performance of the cooling. But unfortunately after 10 days it was noticed that the performance of the cooling has been detoriated. Again the vehicle was taken to the authorized service station where the vehicle was received and inspected and found a major problem with the ac unit. Then we were advised that the ac unit is to be replaced as there was a major fault which was not repairable and the vehicle was kept under the custody of the service station for approximately 15 days.
When the said vehicle was redelivered after 15 days found the problem persists while driving. Again after a week vehicle was taken to service station and made repeat repairement of the complain regarding the same. Again the vehicle was kept under the custody of the service station for 4 days and redelivered for trial.
We are sorry to say i doubt the technical expertise of hyundai since the persistence of the problem even after number of repairments of the technical people of hyndai in a trial and error method, which surprised me most by altering the ac unit with a unit of a demo car as mentioned in the service card which can be verified at your end, still the problem has not been solved yet.
I am sure you would be agreeing with me that the purpose is not getting fulfilled by purchasing this vehicle from such a world class company like hyndai. As it is going on giving me pain money wise, time wise, and simultaneously build physical & tremendous mental on me. Furthermore i am also worried about the unsolving problems of the vehicle which is persisting since purchase, in other side i am also running out of the warranty period and also afraid of that my complain may not be attended soon after the completion of the warranty period. Again this also hampering my business and loss of money directly and indirectly which put me in a irreparable loss.
I request you to give a permanent solution to my difficulties.
Sincerly yours
Tribeni swain
M/s sampurna contech pvt ltd.
Nayapalli bhubaneswar, odisha contact no :- [protected]