Hyundai Motor India — regarding airbag not open while accident

Address:

122001

I had a talk with jitenderchaturbedi (Area manager-gurgaon, haryan), regarding my veichel airbag, but my problem is no one is taking any kind of action on the same.
As conversation is mention below,

"quote"

Hello jatinder,

Thanks for the investigation done on my car. But i have some questions. Could you please answer them..

1. How can i know that the airbag installed in my car will work in future?
It has been 2 times, when my car got an accident from front side. First time it got an impact at the speed of 40 kmph, when there were no major damages and it didn't work as per hyundai service station explanation. But this time it got the impact at the speed of 60-70 kmph and i got injury on my head, when my head directly hit on the windshield of the car even after wearing seat belt. But the airbag was not opened at the moment.
2. What was the parameters of your analysis based on your investigation?
Obviously the impact was observed from the front right side in my car as per the damage, but the impact was too forceful on the front of my car to open the airbag, as the entire dashboard also came out of it's fitments due to the impact.
3. Why should i not have any apprehension regarding the product quality?
Is it sufficient to make me feel safe and believe that i will not loose my life while driving this car in future, if i agree your words that the quality of your product is not inferior..!!

Regards,
Bipul kumar

— forwarded message —
From: jatinder anand
Date: wed 22 aug, 2018, 3:27 pm
Subject: srs investigation report of hyundai eon-4150
To:

Dear mr. Bipul

This is in reference to your eon car bearing vin-mala151algm477755 and regn. No.- hr26da4150.

Please appreciate that the deployment of airbags depends upon number of factors including but not limited to vehicle speed, angles of impact and the objects with which the vehicle hits in the collision etc.

We wish to inform you that your said car was inspected and it was observed that the supplement restraint system is functioning normally. Also, it was observed from the damage to front right hand side fender, apron, headlamp, hood, front bumper etc. That the impact was such in nature that sufficient impact required to deploy airbags not delivered to the front impact sensors located in the engine compartment, hence air bags did not deploy. The working of the airbag has been well explained in the user manual.

We assure you that no defect was observed in the vehicle.

Please do not have any apprehension regarding product quality.

Should you require any assistance please feel free to contact the undersigned.

Regards
Jatinder singh
Service manager
Triumph hyundai
[protected]
Service. [protected]@triumphauto.com

"unquote"

Kindly advise on the same.

Thanks
Bipul.
[protected]/[protected]