Hyundai Motor India — regarding seat covers

Address:

Lakshmi hyundai, near kodigehalli gate, new airport port, Bangalore., 560092

Hello team,

I have got my venue car delivered on 2nd jan 2020. Also i have ordered for venue seat covers and i haven't received at the time of car delivery as there was no stock. I was asked to wait for a week. After a week when i went and checked for seat covers, it was a disaster. Because all other seat covers of hyundai had tags but the one showed to me did not have a tag and the quality was very poor. It did not seem like a original seat cover of venue car. Moreover, i have paid total amount of car and seat covers as well. Also they had promised me of the 8000rs and above seat covers price as we had requested for black and red combinations seat cover and they had agreed for it at the time of booking. But inspite of waiting so much, we were very disappointed seeing the seat covers and the colour did not match our requirement.
When we asked about this, they are telling us 'this seat cover fits for the price you have given'. Now they are telling us that the seat cover which we had requested is 12500rs worth and there are different types of seat covers and different types of leather.
I don't understand why this wasn't conveyed to us before booking the car or before booking the seat cover?
And this shows their layback attitude towards customers.
Before purchasing a car every staff and the service will be very good but after that we get to see their true colours!!!
Also i still haven't received my fast tag and i dont even know if they have uploaded my vehicle registration number in the rto portal.
To add up on this, we had requested for guidance regarding car loan and the bank staff of lakshmi hyundai misguided us and suggested to take up more loan than we required.
I did not expect this from hyundai company executives.
Kindly look into this on priority.
Dealer: lakshmi hyundai hebbal.

Regards,
Karun poovaiah
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