Hyundai Motor India — repair pending since 10 days

Address:	Ganjam, Odisha
Website:	www.hyundai.com/in/en/Main/index.html

Vehicle # ts10ub7043.

The bottom part of my vehicle was hit with a stone and it starting leaking, the vehicle was stopped and was checked for this.
Then m-seal was applied and engine oil was refilled, the vehicle smoked too much in the exhaust pipe then it was reported to the hyundai service people and my vehicle was towed to the service center.
The complaint was raised on 18th november
Vehicle was towed on 19th november
Despite several follow ups, there was no check up or repair work was started by the utkal hyundai service center, brahmapur, odisha.

When my brother reached the service center on 24th november, they filed the claim with insurance.
On 26th november, we received a call that they require an fir for this case.

Can you tell me, for self hit of the vehicle... Who will raise the fir with police... I could not understand the logic behind the reason of asking fir for this case!

Today, the insurance person "manoj mallick - [protected]" was saying, that the outer part cost can be bore by insurance, not engine damages. Can you tell me what type of insurance has my vehicle?? Zero-dep, right???

Then, why they are greed for the money now???

I am loosing trust from hyundai and getting more frustrated day by day. Awaiting for resolution.