Hyundai Motor India — repeated break down & replacement of expensive parts of hyundai santa fe 2wd mt (2014 model)

Address:

Jakkasandra

I am frustrated & at the end of my patience with the santa fe 2wd mt (2014 model). My vehicle number is ka 01 ml 1764 and i have been in possession of this vehicle since june 1st 2014.

In the last 5 years, i have faced atleast 2 vehicle breakdowns every year and have spent lakhs of rupees. I religiously send in the car for service every 6 months & each service costs me nothing less than rs 20000 per service. Despite me putting in effort to maintain my vehicle, i have had to replace, the clutch & related parts (Flywheel) 3 times in the last 5 years.

Currently, the vehicle has suffered a break down again on 31st march 2019 despite have the clutch replaced in may 2016 (Trident hyundai, hosur road, bangalore) december 2017 (Advaith hyundai, orr, bangalore), the flywheel replaced in april 2018 (Trident hyundai, jakkasandra, bangalore) & the ignition replaced in feb 2019 (Trident hyundai, jakkasandra, bangalore).

I am not sure i understand how these brand new parts do not last even for a year despite me spending lakhs on the replacement.

Given this scenario, i am again convinced that i was either sold a defective product by advaith hyundai, orr, bangalore or have been cheated by the service divisions of advaith & trident hyundai by replacing my car with defective/old parts claiming them to be new parts.

I have always been quoted wear & tear as the reason for the condition of these parts. I am not sure i understand why i should have spent around rs 36 lakhs on a premium vehicle if i have to replace parts like the clutch plate, flywheel & ignition multiple times in 5 years!!!

Post the vehicle suffering a break down on 31st march 2019, it was moved to the trident hyundai service station in jakkasandra, bangalore. I have been following up with them to send me the car’s service report for the last 5 years & the current need for clutch, flywheel, releaser bearing & slave cylinder replacement via email. I have requested for a formal report & quotation to be sent to me via email. I have not received anything as yet & am having to bear the cost o[censored]sing cab services on a daily basis despite owning a car!

The trident hyundai service center at jakkasandra, bangalore do not seem to be displaying any sense o[censored]rgency or empathy towards the customer. All they seem to be interested in is replacing the clutch, flywheel, releaser bearing & slave cylinder without justifying the need for frequent replacement. Their only interest seems to be in extracting lakhs of rupees from me at the drop of a hat!

The santa fe is supposed to be a hyundai premium car. However, i have had more issues with this car in 5 years than i have had with all my previous cars in the last 22 years. I have driven a wagon r, fiat palio, hyundai getz and a honda civic in the last 22 years. I am again seriously worried about my safety while driving this car. I have invested money expecting the best. However have had the most frustrating experiences the last 5 years.in my view i may have spent around 15 lakhs on this car till date. I could have easily purchased a new car in this amount!!!

In the first 2 years, i had the following issues:

Instance 1 – in the later part of 2014, i ran into a situation where the cabin was filled with the odour of burning rubber & the odour was overpowering near the external bonnet area. I had to call road side assistance who transported the vehicle to the trident hyundai service center in garvebhavipalya in bangalore. I was told that the clutch bands/plates were heated & needed to be cooled down for 24 hours. The vehicle was retained in the service center for the said period & was returned back to me. I was not charged for this service.

Instance 2 – early 2015, i had a clutch disengagement issue while driving & had to reach out to road side assistance. This time, the vehicle was transported to the advaith hyundai service station in bellandur, outer ring road, bangalore. The issue was attributed to an oil leak and was rectified without any charges. I am not sure i understand how a brand new vehicle can develop an oil leak issue!

Instance 3 – 7th may 2016, the clutch did not engage & collapsed while driving.in a few minutes, the car completely shut down. I was unable to even power on the ignition. I had to reach out to road side assistance who transported the car to the trident hyundai service center in garvebhavipalya in bangalore. The car had now clocked around 31000 kms. There were 2 issues identified this time. Issue number 1 was with the battery. The battery was replaced and i was not charged for the same. Issue number 2, i was given to understand, was that the clutch plate had worn out completely! We were even shown a part which they claimed to be the worn out clutch which they apparently replaced at no cost. Please note, the initial estimate given to me for this activity was rs 60000. After i raised a concern around being charged while the vehicle was under warranty, i was provided the service at no cost.

In summary, i am disgusted with this car. Please do take the car back & replace with a new one or deduct the depreciation cost & refund the entire cost of this car back to me asap! Anyway, the trident hyundai folks do not seem to be in any hurry to repair & return my car. They can keep it after paying me my dues!!

Will expect to receive a resolution from your end at the earliest. I am fed up of being tolerant & accommodating!