Hyundai Motor India — service issue with hyundai elite i20

Address:

Ernakulam, Kerala, 686673

Hi team,

I am a hyundai i-20 elite customer. We have brought sports model i-20 elite 4 years back and its petrol model. The total kilometer covered by the car till now is 21000 km and we have done all the services up to date without any failure. And also, we had done the complimentary services when someone from customer support delegates us.
But am very disappointed with the services nowadays. I am a loyal customer and we do care about the service more than anything else and it’s the tangible proof of a company which in turn provides value to the customer.
Every time when i give the car for service, i always ask them to clean the ac filter because in the initial months itself i felt that cooling of ac is very low, and it takes a lot of time as well for cooling. Even ac in our old maruti ritz was beyond better than this one if we talk about cooling and that was 6 years old car as well. But even after the service, i didn’t feel much difference.
And what happened last month was that all of a sudden cooling stopped and this happened after 1 month of service, and when we approached the service center, they told that ec valve has damaged, and they asked for 6000 rupees. Later we bargained and we paid 2950 for the ec valve. I am wondering how come a car with just 21000 km covered had to change ec valve. Usually, ec valve will damage only after 1 lakh km and this is just ridiculous because we always used to complain about the cooling issue when we give the car for service. If they had done a proper service this sort of things won’t happen. And now they are saying that drive belt is also damaged and have to change that as well.
If you do care about the customer and if customer loyalty is your concern, i demand a refund and proper servicing of our car later on. I was not here when this issue happened, and my father has paid the money. If i were here, i would have raised concern, but i want an immediate redressal for this issue. The sign of a great brand is how much loyalty or preference it commands and this you can achieve only by making customers happy.

Kindly request you to provide an immediate solution for this
Please find the details of the car below
Name: muhammed manzoor pm
Reg no: kl17n 1457
Vin no: malbm51blfm113783

With regards,
Maazil manzoor
Mob: [protected]