Hyundai Motor India — service issues at ss hyundai pathanamthitta

Booked a Creta 1.6 Diesel Automatic Phantom Black colour on 21 July 2017 with FULL Payment with the promise that the vehicle will be delivered in 20 days, but received it after exactly two months (21 September 2017).

Issue:

Gave the vehicle for first service on 22 November 2017 at the SS Hyundai Service centre in Pathanamthitta, kerala. Received back the vehicle with scratches all over the body of the vehicle and is clearly evident that this has occurred while cleaning the vehicle. The driver who delivered the vehicle himself admitted of the same. The next day, in consultation with the service centre ( SS Hyundai Pathanamthitta) and SS Hyundai sales office, Tiruvalla, took the vehicle and returned the same after two hours with few of the marks removed. They claim they cannot do any further and they could do a repaint if I claim insurance. Refused to make a insurance claim as this was clearly the service centre fault. Since then several mails were sent including the Hyundai complaint centre ([protected]@hmil.net). No response from Service centre, but received 3-4 automated mails from cr service but no action till date.

Appreciate your action at the earliest

email: [protected]@hotmail.com Phone[protected]