Hyundai Motor India — sold used car as new one

Address:

Kutch, Gujarat, 370110

Never trust hyundai.. They cheat customers and do fraud with customers..

This words has been fixed in my mind with very bad experience from your dealer and company. With lots of dreams and expectations, i had sold my old wagon r car and had decided to purchase my dream car hyundai creta. But at present i feel that that was the biggest mistake of my life. I have been very disappointed by your dealer. They had not only cheated me but also waste my time and plays with the life of my family and our emotions. Brief details of the case are as follow.

I have applied for test drive of hyundai creta through online. Actually my office address is at anjar and the distance between hyundai’s showroom and of my office is around 5 k. M. After booking for test-drive, no one from anjar showroom has come to me for test drive but after two to three days, your sales representative from bhuj show room which is approx 40 k. M. From my office has came to me for test drive. I had taken test drives of different models and as on 23/06/2018, i had book hyundai creta 1.4 e+ white colour and informed them that tentative date of deliver would be in first week of august if possible because of my daughter’s birth day. Dealer has also committed me to provide some complimentary accessories and will provide tyres of apollo or bridge stone as would be available. I have got sanctioned my loan as on 02.08.2018 as per pre decided schedule. I had demanded for self insurance from the dealer for my car or asked them to provide insurance of tata aig with the addons demanded by me. Earlier they had denied to provide self insurance and also denied to provide insurance of tata aig as dealer has no tie up with that. After contacting to customer care, they had ready to allow self insurance but denied to provide complimentary accessories.in short they don’t want to waive their commission.

As it was a dream for me to buy hyundai creta on the birthday of my daughter, to celebrate those moments of happiness with my family, i had let go all the things and decided to take insurance from your company. You would be surprised to know that till morning of 03rd august, 2018, i didn’t know that whether i would received my car or not. After 11.00 a. M. My sales person from bhuj had told me that he would be there after 12.00 p. M. And asked me to come to show room. I had visited your anjar showroom with my friends. As i had got booked car from bhuj kutch and was getting delivery from anjar – showroom, i fell like i had committed big mistake and reached to pakistan from india. Everything was because of target of the officers. Your representatives had told me that car is ready for delivery. I found that there were tyres of good year and i had asked them to replace the same. They had denied the same and said that in e+ model, we could not replace the tyres. As again it was a matter of happiness for my daughter, i had also accepted the same. I had asked sales person to fit complimentary accessories and complete all documents requirements. As we were waiting for our family members for ‘pooja ceremony’ near the car, your one of the sales representative explains the car features to prospected customers. After some time, that prospected customers sit in the car and your representative was sit on back side seat and they were ready for test drive in the car standing at the delivery point. You can check the same from cctv footage available at your dealer’s premises. We all were very surprised that we are waiting for our family members for pooja ceremony and your executives were ready for test drive of the said car. We had asked them for not to use that car for test drive purpose.

I am very surprised that how a big company like hyundai can use brand new car for test drive purpose. As per policy, company has to use demo car for test drive purpose. After all, happily or with compromise, whatever, when they had asked us that they had taken insurance of the car we had got delivery of the car on friday, 03rd august 2018 after 6.15 p. M. And had signed all the documents as provided by your dealer without reading in details as we were already very late and didn’t get a lunch also. As on saturday, around 6.30 p. M., when i had visited your showroom for submission of demand draft for the balance payment, i had asked them for invoice copy and insurance copy. I was very surprised that when i had asked them for insurance copy and standing at their counter, i had received greetings message from reliance insurance company for choosing them as insurance partner. When i had checked the policy documents i found that insurance had been started from 04th august, 2018 at 06.51 p. M. It means i was driving my car for more than 24 hours without insurance. Means your dealer and your company is clearly playing with the life of the customers for just their commission as they had not allowed me to take self insurance nor took insurance up to 24 hours from the time of the delivery of the car.

I had compromised everything till that but as on monday, i had received some pictures of my car before delivery date which had been captured from your dealer’s premises. Actually, they had tried to sale that car to another customer who was my friend as on 02nd august 2018 but after seeing the condition of that car, he had denied taking delivery of that car. After washing the said car, they had sold me that used car. Pictures which i had attached with this mail clearly show that car was roughly used by someone before sales. It means they had cheated me and sold used car as a new car. As we are middle class family bought such a costly car with highly expectations and emotions, but your dealer and officers have played with our emotions as well as our family safety. I had made complained to your dealer and asked them to provide all the track records of my car from date of delivery from the plant till the date of delivery to me with all the cctv footage at dealer’s premises but they had denied the same. After that i had decided that i would park that car at your dealer’s premises and would file a suit against your company as well as dealer for cheating me and selling me used car as a new car and taking insurance after 24 hours of delivery of the car. Really it was a very bad experience for me and i would fight till replacement of that used car with new one.

Thanks & regards