Hyundai Motor India — very bad experience with sunrise hyundai - making private use of customer vehicles

Address:

New Delhi, Delhi, 110009

Dear All,

I would like to bring your attention to an unsatisfactory experience I had at your Huyndai Dealer - M/S Sunrise Hyundai on 12th June'19. I have been a loyal customer for alomost 15 years and using more than 04 vehicles of Hyundai and feel that incomplete service was done on my Hyundai Verna at this time.

On 12th June'19, I called your Mr. Rana - the service advisor - [protected], Mr. General Manager - Service - [protected] and informed them thoroughly about the problem I am facing in my vehicle. the vehicle has already been kept for 14 days ( 2 weeks ) for the repair works. It has been confirmed by Mr. Rana and ensured by Mr. G M that the vehicle has been duly checked and will run in the fine conditions, for which I have paid Rs. 75, 000/-

On being sent the vehcile again on 11th June'19, had faced the similar problems, it has been confirmed by the two of them that a satisfactory work will be done and your vehcile will be handed over any how by 12th June'19.

Mr. Rana has ensured that the out pass of the vehicle has been signed and vehcile will get delivered in the evening at the residence.

At after 7 PM I have continously rang Mr. Rana & Mr. GM for the deliverly of my vehicle, which got un attended for another half n hr. And once the call got connected somehow, they both were not sure where the vehicle is gone.

I with my family stood in the middle of the road for 1 hr waiting for my vehcile to be get delivered, as i have to go the Airport for dropping my family. Which ultimately got cancelled due to non availaibility of the vehicle.

Adding upon the mental harrasment being given by the people, I have again spent a amount of Rs. 15, 000/- in the Air tickets which I was not able to catch up due to non delivery of the vehicle. Also this make has enured us that a private use of the customer vehicle is in practice at Sunrise Hyundai.

I will not take my cars delivery untill I get One hundred percent satisfied tha my car has not been privately used and will get the remuneration what all have been spent extra with the non delivery of the vehicle on time.

May be my request gone un noticed or un attended for this bad behivour of Sunrise Hyundai people, I will take this matter to the highet of the courts.