Hyundai Motor India — theft of item during servicing

Address:

East Godavari, Andhra Pradesh

Sir,
1. I am capt kcs rao owner of creta petrol model regn no. Hp62 5244. I gave my above mentioned vehicle for paid servicing at sri jayalakshmi motors, rajahmundry on 12 sep18.
2. Whilst i took all my personal effects from car i for got my oakely goggles costing rs 7000/- in the spectacles box. During collecion of vehicle i found the goggles missing and referered the matter to the servocing supervisor.
3. He checked with his workers and confirmed no one is aware and requested me to check and get back so that he would inform security to do needful whilst staff go out of gate. How ever in spite of his assurance and me confirming to him that i am positive about loss of said item from car only he failed to inform security.
4. I waited for a week keeping in dialogue with the service supervisor. On ascertaining that he was not taking my complaint seriously i contacted the manager shri diwakar who assured me various actions to address my grievance.in short he never got back to me as per timing assured by him and instead kept skirting the issue to date. He finally declared that it is not their responsibility.
5. Whilst i agree that i should have been careful in taking care of my items is this incident not enough to worry about? Such attitude of staff and workers is a matter of grave concern and can bring disrepute to the principles of hyundai.
6. Hoping that you will treat this matter with due concern

Regards
Capt kcs rao
E mail. [protected]@yahoo.com