Hyundai Motor India — trident hyundai damaged my car

Address:	Bangalore, Karnataka, 560076
Website:	www.hyundai.com/worldwide

Hi,

I'm Pavan, I recently purchased a Hyundai Verna Sx Option from Trident Hyundai on 28th March 2018, Car number is KA-51-ML-6391. The usage is very less, in fact till date I have only driven 1200 kms in 11 months. I wasn't told about the auto link feature or the app and I installed it and later on I started having battery draining issues. This happened multiple times and I got fed up and called the Road Side Assistance and the person told me that the battery might be the problem, so I took it to Trident Hyundai, Hosur Road, Bengaluru. I told them the problem and they said they'll look into it and that I had to leave my car for 24hrs minimum to check. Next day I called and went to collect my car back only to find that they had damaged the front right side bumper. Prior to this, I had repeatedly told the service adviser to handle with care as I saw the way the cars were being handled was very aggressive. Same way I believe even my car was handled hence the damage was caused. The service manager agreed that it was their fault and I've taken that in writing as well, they said they shall paint half bumper and give it back in new condition but again when I went to take the car it was around 6pm and evening time so I couldn't see anything. Next day morning when I saw there was a lot of dust embedded into the paint which means the paining was done in a poor quality condition.

I want a new bumper from Hyundai now since the damage was done from your end. Reach out to me on [protected].

I just want this rectified before I take this matter legal.