Hyundai Motor India — Tyre bulge at its 35% life Aura Car

Address:

Plot No 5, 2nd & 6th Floor Corporate One Baani Building, Jasola Vihar, New Delhi, Delhi 110025

Hello, Hyundai Motors India,

When I got bubble on my new Aura car Tyre, I approached my dealer Blue Hyundai Nelamangala team they supported very well and sent tyre to Goodyear My dealer is interacting with me i am very happy for their extended support and after the inspection Good year rejected with below note.
Good year Observation/Remarks: Tyre Spare: On observation, found impact break/pinching on sidewall area of tyre(s). This condition occurs because of pinching of Side wall between an external object & wheel rim while driving over potholes/kerbs/dividers/bumps/debris on roads. Tyre does not suffer from any manufacturing condition and hence, not covered under warranty.

My car tyre size 175/60R15 81T ASSURANCE TRIPLEMAX TL-1W3BJF1R, having 175mm width 60 mm section width 81(420kg load carrying capacity/tyre) “T” with 190km/h with 35psi air pressure with 35% wear out if tyre gets bulged and gets bubble on its periphery,

If am offering car and within 35% tyre worn out, tyre will fail and need to change tyre will you accept?

HMIL agreed to pay 50% with increase in tyre cost 5950, actual tyre cost at market is 4750 max with five year warranty per the quote from the Goodyear authorized dealer and also asking for Old tyre, taking 1200 extra comparing with Market price,

I have surrounded by the friends & family members are having least 6-8 Hyundai cars that motivated me to by Hyundai car was feeling proud being Hyundai family but after this scenario it changed every one’s mind. I may be one or few customers to you, but it impacts you & also you might ignore the voice of the customer.

As discussed with Dealer & Hyundai Team said it external impact will not replace tyre which i will not agree.

My Request to you is

I will Pay the 35% cost kindly replace the tyre & i will not give old tyre.
If you replace tyre FOC i will give my old tyre.

And also, am OK to pay 50% tyre cost the price of tyre is matched to Market rate will not give old tyre.

I highly appreciate i[censored]nderstand the customer concern sort out the issue on high priority basis

Regards
Dharmanaik
[protected]@gmail.com
Mob [protected]