Hyundai Motor India — uninformed price hike and no response after sending several emails

Dear sir/madam,

This is going to be a very long statement as i am going to attach the emails i sent to hyundai since the beginning.

It has been over a month and i still have not received any update or any call from hyundai, clearly showing their careless attitude towards a customer.

Without explain any further, i am attaching the last email which i sent to ms. Smita vijay, sales support, hmil south 3 regional office on[protected], till date i have not received any response:

Dear ms. Vijay,

This is in regards to a hyundai creta i have ordered back on 27th september, 2018. It would be better if i attach 2 emails i sent to hyundai sales customer service so that you may understand the matter clearly.

This one below is the email i sent to [protected]@hmil.net on[protected]:

— forwarded message —
From: "roby georgy"
Date: 16 oct 2018 4:29 pm
Subject: request from an 18 year old loyal customer
To:
Cc:

Dear sir/madam,

I’m writing this mail hoping you would respond to my query professionally based on my past experience with yourself.

I can say that i am a loyal customer to hyundai india for 18 years, and this is going to be our 5th car from hyundai since 2000. I have purchased a santro, accent gls, accent crdi and hyundai verna till now. We never faced any major issue from all these cars we owned, and if there was any, the company dealt with the matter properly and we did not face any issue after that.

On 27/09/2018, i have booked a creta sx diesel automatic (Passion orange), order no. S7204-[protected], booked online for rs.1000 and paid an advance of rs.25000. It was thoroughly discussed that the on road price will be rs. 17, 19, 762, which we agreed. We arranged a car loan and it was all positive from every side.

So i received a call from our sales executive on friday, 13/10/2018, that the car has arrived at their showroom garage, and did not mention anything new, that made us believe that the amount is fixed. Today morning, 16/10/2018, we received a call from our executive, informing us that there is an increase in the price of our creta. And when we received the new price list, it shows that the new on road price is rs.18, 23, 732, i. E., an increase of rs.1, 03, 970! And as we looked upon it extensively, we have understood that the ex showroom price has increased from rs. 14, 85, 050 to rs.14, 91, 149 (Rs.6, 099 increase). And adding the tcs, it further increased the ex showroom price from rs.14, 99, 900 to rs.15, 06, 060, which caused a tremendous increase in road tax (Rs.75, 919 increase) and comprehensive insurance (Rs.21, 991 increase).

As mentioned in our quotation invoice, it is clearly mentioned that any price increase will be adjusted at the time of invoicing. And as far as i know, any increase in price of a new vehicle has to be informed to the buyer at least a week before the delivery, not at the very last moment before getting the vehicle. And i clearly understand the fact that this price increase is decided by the company, not any showroom.

Based on my family’s financial position, the price of creta was beyond our budget. But due to our confidence and the relationship with the company for 18 years, we somehow managed to arrange enough money and got our loan sanctioned to buy a creta. But due to your increase in the ex showroom price of just rs.6, 099, it caused an unnatural increase of rs. 1, 03, 970 over the final price for us buyers, all over kerala. This could be a strategical increase as per the company, but hyundai cars always made the pricing very considerable for the indian buyers.

Thereby, i kindly request you to please escalate this matter and please reconsider the pricing of this vehicle and bring down the ex showroom price under rs.15 lakh.

Looking forward for your response.

Yours faithfully,

Georgy p jacob

Here is the second email i sent yesterday,[protected]:

— forwarded message —
From: "roby georgy"
Date: 23 oct 2018 7:00 pm
Subject: re: request from an 18 year old loyal customer
To:
Cc:

Dear sir,

Reminder - 1 since the last email sent to you on[protected], there was no response from your side till date.

This is with regards to the uninformed increase in the price of hyundai creta which we ordered on 27th september 2018 vide cheque no. 76194, dated 27/09/2018 amount rs.25000 drawn on federal bank, also booked online through bookonline. Hyundai.co.in for rs.1000, order id: s7204-[protected], payment reference no.:[protected].

Till date, we have not received any communication as a phone call or an email in response from your side to the complaint we had raised. This portrays an attitude of not valuing your customers.

We had mentioned in the previous email, that we were not informed/updated by your company with regard to the price change until the vehicle reached the showroom all the way from your factory. If there was a price change, it should have been informed to us before you finalized booking the vehicle for us, i. E., before processing the order internally.in the event of any price change, we should have been informed and updated at the very time we were in discussion to confirm the purchase than after the vehicle arrives in the showroom.

We received calls from your side only after you had already confirmed the vehicle for dispatch from the factory and even at that moment too no information about the price increase was mentioned, and it was only informed after the vehicle reached the showroom before delivery.. You did not even once give us any indication or mention there would be a change in price for creta till it reached your yard.

If you look at our earlier email, you are sure to find the new price was informed to us at the very last moment.

We arranged the loan amount as we agreed at the beginning of the discussion to purchase the vehicle, also with consideration of any slight variance/changes at the time of invoicing.

You should understand that rs.1, 03, 970 is not a slight increase/variance.

We are sorry but we will not accept this kind of ridiculous amount difference. This car is already beyond our budget and this increase makes it impossible for us to buy. No one has called us with regard to this issue. We have not received any update from your side as well, which shows the lackadaisical attitude towards your customers. We have been your customer for 18 years and this would have been our 5th car from hyundai group.

We have been in need of a car for a while now, but due to these very reasons, we are forced to cancel booking the order for creta, all because of your wrong decision in delaying the communication about price increase. We would have very much appreciated, if you had informed initially itself! We hope to get a response from you as soon as possible.

Yours truly,

Georgy p jacob

I kindly request you to look into this matter as this complaint has been raised over 2 weeks and i have not received an update from anyone yet.

I hope to receive a response from your side.

Yours truly,

Georgy p jacob