Hyundai Motor India — vehicle complaint

Address:	Navsari, Gujarat, 396445
Website:	www.hyundai.com/in

To, customer care/r&d team/service managers,

Dear sir,

I am a loyal customer of brand hyundai since 2009. I purchased hyundai i20 in 2009 for my father and after my delightful experience of 3 years, i upgraded with hyundai verna diesel in year 2012.

Recently i have purchased hyundai next gen verna automatic diesel

Car details :- owner - mrs. Deepmala amitbhai kansara

Model – verna 1.6 crdi at sx+

Invoice no. – 157

Invoice date – 25/05/2018

Registration no. – gj 21 ca 2172

Engine no. - d4fbjm583484

Chassis no. – malc841dmjm064980

Right from the day one i have been noticing some engine noise occurring while initial acceleration.

I reported the same to local dealership and service center, initially my complain was not taken seriously, but after multiple representation and trails with engineers, the center acknowledged the extraordinary noise level, however i was repeatedly convinced by the center about possibility of inappropriate fuel quality. I was also invited by the center to compare the apparent noise level with another same specification vehicle, during this comparison also it was concluded that my vehicle is generating extra ordinary noise level, the same was acknowledged by engineers and staff at the center and based on that conclusion, i was instructed to handover the car to the center for further testing with empty fuel tank. I have handover the car to center on 18th july 2018 accordingly.

I am not satisfied with the resolution and comments given by hyundai after spending all this time and efforts.

With this communication, i am requesting to escalate this matter and do necessary investigation and offer me an appropriate solution or replacement vehicle without any further delay.

I anticipate your due diligence in handling my complain and ensure customer satisfaction.

I have enclosed the communication received so far from center for reference.

If i am not offered appropriate response / remedies within 2 weeks then i may have to proceed as per my legal advisors.

Hope hyundai will put its best efforts and resources to reinforce my trust in brand ‘hyundai’.

For your reference i’m attaching details of the car & feedback from hyundai.

Waiting for positive feedback.

Amit kansara

[protected]@gmail.com

Mob - [protected]

22, sundarnagar society

Jamalpore,

Navsari 396445

Gujarat

India