I bought creata car in mid-2016 i am 70 year old thought should take some relax by drive this car, unfortunately i met with severe accident on 9th nov 2016 at mumbai â pune highway.
Same day navi mumbai taloja service centre towed my car and took in there service centre. After initial check they promised me to deliver my car in 3-4 weeksâ time span.
But actually it was delivered to me on 15th feb. That too after multiple times follow-up. It costed me 40k from my pocket (Except insurance).
Within a day on 16feb i found that my car is having jerks while driving. I called up service centre guys and took back my vehicle to service centre for check-up on 17 feb.
They did some check-up and service and returned my car on 20th feb saying itâs ok now.
Again after few days my car again started jerking i gave my car back in service centre on 17th march they claimed that diesel used in my car is contaminated, they changed diesel and oil in my car which costed my again 8k (I donât know why they changed oil when diesel is having problem, any ways they are experts)
Now they said problem is rectified and delivered my car on 21 march again.
Here goes again same problem now i am totally screwed up and exhausted in age of 70 (God sake i am old now ï). I gave my car back to service centre. Now here new story by those super experts they said its gearbox issue as they donât keep spear gear box they have to order new from korea which will take 3-4 weeks.
Experts kept my car for 2 months changed many parts but not changed gear box and delivered to me with their # smiles saying sir your car is ok now.
As per taloja service centre manager says they have fired their floor manager due to this.
When i escalated issue to their india head, he doesnât even bother about the problem and dint replied at all (Seems too busy)
1. Does hyundai hire there technicians without any technical knowledge.
2. It took more than 6 months for them to figure out problem in their own build car. Without any success.
3. Their service centre agents know very well how to fool you.
I lost ï :
1. I hired a vehicle for 5 months during this costed me 50k pm
2. Lost insurance for 6 months as vehicle was off road.
3. Depreciation loss of 6 months as vehicle was off road
4. Mentally harassed by hyundai guys
5. Damages for financial loss, mental sufferings for period of 6 months.
No second thought car is good but services and agents/managers are worst ï ï
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