Hyundai Motor India — very poor response

Address:

JKP SSD, Vrindavan, Mathura, Uttar Pradesh, 281121

2nd complaint
Sir
My self vidhu aggarwal residing @ prem mandir, vrindavan (Mathura) owing i-20 asta (23rd dec, 2016).
Sir, i’m pleased to inform you that while purchasing hyundai i-20 (Elite), i tried amaze, etios, ameo …… (Test drive, online reviews) and unanimously opted for i-20…. Driving comfort and best in class features. But all in vain.
Wish to inform you that i have had a very harrowing experience w. R. T. After sales services (Shiel hyundai, mathura). Met with an accident on 30th nov’18 in the night. My car was at shiel hyundai’s yard on 2nd dec’18 (1st dec – saturday…weekly off) and this is to my utmost surprise that it took more than two and a half months…big harassment:
1. Estimate was sent on 6/12/2018.
2. After 16 days i come to know that i have to give affidavit and photo too.
3. On 24th dec received call from insurance company for want of a letter for which shiel, hyundai already got information few days back but no intimation passes on to me.
This is the response time which shows how updated, fast n efficient they are and all this happened despite myself in continuous touch with mr. Devender (Manager accidental cars) and mr. Ajay (Works manager) …. Really shocked.
It’s the height that in present time hyundai’s dealer are too slack n outdated (In terms of customer service). A person just suffered from recent car accident can’t get any timely help. Humanity factor is totally missing from hyundai / hyundai dealers.
Looking to my personal needs i wish to switch over for bigger segment (Sedan) like verna but witnessed such a horrible n diplomatic behavior holds me back to go for hyundai again.
Obviously forced me to choose from honda, toyota or maruti suzuki…. Left with no choice.
Assuming hyundai have a large customer base……so hardly matters if any customer moves in or out. Don’t know how much they care for their customers. At least in overseas maintaining customer is the top priority (Small incident happened with my friend in fiji islands with vodafone).
Really, i have to cut a sorry figure. Big disappointment.
Sincerely
Vidhu aggarwal
Prem mandir
Vrindavan - 281121
Ph: [protected]

Its to my utmost surprise that despite my complaint on 18th march, 2019... I havn't heard even a single word from the company... Shocked.

Hope they hardly care about their customers.

Complaint abt dealer: shiel hyundai, mathura (U. P.)
My vehicle details: ch-01-bk-0446 (Hyundai elite i20 asta)