Hyundai Motor India — worst service by authorized service centre ( kun hyundai ambattur )

Address:

Chennai, Tamil Nadu, 600099

To whom it may concern,

I have Hyundai Elite i20 2015 ( Sportz (o) CRDI model Purchased on October 12th 2015. Right from purchased date to till date my car is serviced only by authorized Hyundai service centre because of the trust and reliability I have with Hyundai.But this is not seriously happening with your service centre folks. They are very lethargic in servicing the cars i believe.I have already raised a complaint way back in 2016 when my car was sent to body shop for repair. It was resolved after escalating through similar email like this.

My car had a service due on Oct 12th 2018. Hence, I sent my car for servicing on oct 10th and raised below complaints to look into it.

1. wiper fluid was not coming up. ( Replaced the motor .)

2. Rear suspension was too hard. ( Service advisor said that it is because of the spare wheel in the trunk was not tightened properly and that caused the issue.Weird !!! )

3. Front left dashboard Ac vent knob was broken. ( They replaced the AC vent. )

4. car battery getting drained too quickly. If the car is not used a day. ( replaced with new one stating that the battery life is only 2 years. Not sure though how reliable it is. )

5. Clutch too hard. ( They state that the clutch replacement is the only option. I have driven for 32000 kms. Is it the clutch plate life is jsut 32K ? I have another Vehicle Mahindra SUV which has crossed 32K already and still the clutch is working smooth without any issues.

They sent back the car to my home ( without doing any proper check from their side ) charging all around 16K with all the above repairs along with periodic service charges stating it is the normal that they charge. If you want I can send you the bill along with the photos. One thing to note here is my car was into extended warranty during this period. Once i got the car in the night around 9.00PM, I just had a look whether my complaints has been taken care. It seems to be good and I took the car for a test drive and I found that my audio system was not at all working and taking a closer look i found that the CD eject button was pushed harded inside and i tried to press If it is coming out but it looked like it was struck too hard inside and the outside audio system panel got cracked. Looks like it happened while trying to replace the AC vent that i complained. I immediately called in the service advisor of my car Mr. Saravanan (+91-[protected]) and reported this issue. He was cool enough to say there is no need of them to touch the audio system and after insisting him that the auido system was in working condition before sending my car for service he decided to send his service personnel to my home the very next day.

I waited all day till evening. But no call or any sort of communication came from the Service centre or from the service advsior. So, I called in to get the status. Inspite of repeated attempts he picked my call and told that he would send the personnel the next day. The next day two personnel came they just had a look and the same answer was given by them that there is no option for the service centre folks to touch the audio system and top of it they said that i serviced the AC/ audio system outside ( local garage ) and that might have caused this issue. I was frustrated to the core and said that the system was working fine before sending the car and showed them the slip given by the driver ( which clearly shows that audio system was in good condition ) before picking up my car to the service centre. But they were in mood to listen and keep saying the same thing. I immediately called the service advisor ( Saravanan ) explained him the situation and he spoke to those two folks and finally they said that they'll go to the service centre and will check the photo of the car before coming in to the service centre ( still they didn't believe me !!! inspite of reporting the issue immediately after the car has been delievered from the service centre).

I felt that this issue needs to be addressed in person, hence me and my brother went to serivce centre on Monday ( Oct 15th, 2018 ) and on the way I was trying to reach the service manager Mr. Lawrence (+91-[protected] ). The call was not picked and i went directly and requested to meet the service manager. We were not allowed to meet him instead couple of folks were pleading that my issue will be addressed. But still the service manager didn't even have courtesy to give a call back. Anyways, I told them about the issues and they guaranteed to address the issue and replace the AC panel which got cracked. When, I was looking at the rear A/C vent of the car to inspect any other issues even it got damaged which i didn't even raised complaint and i swear it was working fine before. I don't know what kind of servicing is being done at the authorized service centre acknowledged by reputed company like Hyundai. After 30 mins of waiting in the service centre we were given reply that the spare is not available and asked us, If we could send the car in the evening and promised to address both the issues ( front A/C panel and rear A/C vent). As we are occupied with other priority works told them and they said that the car would be picked by their driver the next day morning. The next day ( Oct 16th ) car was picked up and it took one whole day for them to fix this two issues. It is very odd that the full servicing of the car was delievered to me the same day whereas for this 2 small complaint ( which again is because of their negligence in handling the car ) took one full day and they delievered my car only next day ( Oct 17th evening ). I was told by Service Advisor Saravanan that my problems has been taken care and the car will be delievered in another 30 to 45 mins. when the car was delievered, I looked at the front panel it was taken care and shocked to see the rear vent was broken and have no clue how they have sent out the car without even looking at this. fYI, I took the picture of the broken vent and sent it out immediately to Saravanan mobile. I had to call him each time to take a look at the picture i sent and again i have to call him to ask him what is the reason for this and what is their next course of action which is ridiculous and i believe I would have got the respect atleast if my car was serviced by local garage.

He said that did i managed to push the vent or tried to adjust the vent. Am i illetrate or don't i know how to handle the car or is this the first time am i using the car? This is the way the advisor spoke to me through phone. After the explanation, he decided to replace the vent again which I am surprised atleast and told me that no need to bring my car again to service centre and said that he would send the service personnel to my home to replace the rear A/C vent but not immediately as they don't have the stock it seems and they will receive it by Monday ( Oct 22nd ) and replace the part on Tuesday ( Oct 23rd ).

The reason, I am drafting such a big email is that much I am irritated and frustrated by your service people. I don't believe they are really professional and qualified for servicing not all atleast ( the few of them i faced in my experience at this service centre). Requesting you people to seriously address this concern at the earliest possible as I am not sure how many of the complaints you received from other customers. I want to break out and take this to top management so as company like Hyundai can hold up their standard in the market for servicing ( after sales ) as similar to their cars. The car is really good and I have never given second thought or never ever i think in my life post my i20 why i choose Hyundai. It is such a pleasure to drive the car. It is the after sale servicing is concerning me a lot to give a second thought to choose Hyundai again because of the irresponsible unqualified few people causing defamation to your company.

Please reach out to me for any any other queries at the below phone numbers.
+91-[protected], +91-[protected], +91-[protected]

Regards,
Santhosh