Hyundai Motor India — Wrong commitments for delivery of new creta booked on 05 July 2020 at M R HYUNDAI, site 4, sahibabad,ghaziabad,UP 201010

Dear Team,

Iam writing this complaint letter to highlight the practices followed by one of your dealer, which have left me with an utter dissatisfaction and dismay as a Hyundai customer.

Unfortunately I booked new Creta E diesel Titan grey with your dealership M R HYUNDAI, site 4 sahibabad, ghaziabad UP 201010 in the name of Kamya Meena my wife with a booking amount of 25500/- on 5 July 2020.

At first I was promised the delivery of vehicle by the end of the month ie.july end but as the time came near the sales representative Mr. SUMIT SHARMA [protected] started avoiding my calls and finally made another commitment of 5th August 2020 than left with no options, I called on hyundai service feedback for complaint and than customer care manager Ms Anjali Sharma [protected] comes into the scene and commits to deliver the vehicle within a week of receiving the payment ASAP.(mail attached)

We arranged for the funds and same day ie. 5 August 2020 made Rtgs payment to the dealers account. The CCM Ms. Anjali also confirmed that they will deliver the vehicle in a weeks time of receiving the full payment(attaching the screenshot of mail). Now today the CCM has no idea about the vehicle delivery and even has no time to call back to customer as a courtesy sake.

Till today 13 August 2020 she has no idea about when will they be able to deliver the vehicle.All the commitments made by all the sales staff has proved wrong.

I feel hyundai has become a govt office where there is no one to listen to customer grievances. Such kind of experience with hyundai has made me believe not to take any commitment seriously made by any hyundai employee or dealership.

Also this kind of incident has made me aware not to promote hyundai vehicle to any of my near or dear one, not even to any friend or relative.

I rest the matter here and seek your intervention with the hope that this matter will see a meaningful conclusion.

Thanks

Regards

Vikas Meena H/o Kamya Meena

[protected]