[Resolved]  I Need Trip — terrible experience from the beginning till now no sign of refund

Address:Mumbai, 400071

Terrible experience with I Need Trip - Travel Triangle from day1. There was an agent Atiksha who gave us first quote after a week or 2 she quits. Then came Harpreet who took over she was a very kind person but that doesn’t help!
Series of issues:
1.passport copies taken from us prior to booking, they didn’t highlight my daughter’s passport expired. Despite it being our oversight expected the agent to highlight. Went through major loss because of this mess as they said nothing is refundable!! I renewed passport in 2 days and went on with the remaining trip and booked fresh flights through them.
2. Guess what, another mistake, agent doesn’t tell us that return ticket is a Must else boarding pass from Mumbai to Thailand won’t be given. Due to this major slip up from agent, I had to book random return flight ticket else I would have missed flight with my family second time
3. Payments couldn’t be traced half the time. Due to agent quit and take over from another lost lot of time and hotels became expensive for delay from their end and no fault of ours
4. We didn’t get all hotel n voucher confirmation till last minute after continuously chasing
5. The night we were flying we get a call last minute that 7 Island tour is cancelled by suppliers in krabi due to Eid. My friends came today know the other suppliers had the tour on. The refund is due for 4 adults and 2 children. Adit, Aman, Harpreet yet to confirm amount and we are chasing for 10 days now.
6. Since one family missed flights and went through losses and informed in advance to reschedule stay in krabi from 4th 5th to 11th 12th. These guys just didn’t want to make an exception.
7. Even airport transfer from Phuket to hotel we waited for 1 hour waiting for the guy. Aman and Harpreet wouldn’t give us drivers number
8. For my friends on airport transfer from Phuket hotel to airport driver reached and left. My friends had to book their own. Refund promised by Aman.. needs to be done immediately.
One program which is Fantasea at Phuket, our friends reached the counter and were told the booking shows cancelled! Utter nonsense they had to coordinate again with the agents n fix it
9. In our return from krabi hotel to airport on 11th they didn’t organise for cab. Tell us there is additional charge for it.
Over all left us with bad experience. Though Harpreet is a nice lady. But we were passed around like a football between Aman and Harpreet. Adit who happens to be so called escalation level seems to be curt. This trip was jinxed for us thanks to I Need Trip! Will never recommend. Pls book your own flights online and hotels also online. They are much cheaper. Reach Thailand and book island trips locally. Ample number of agents. Krabi Muk Andaman travels is a good company to use for phi phi tour etc. and also Beyond Travel.
Was this information helpful?
No (0)
Yes (0)
Oct 10, 2021
Complaint marked as Resolved 
I Need Trip customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2021
I Need Trip Customer Care's response
Dear Sir,
Hope you are doing well!
We’re sorry for the late reply and that our service did not satisfy your expectations.
Due to a series of miscommunications, the trip could not meet your expectations. We have personally addressed this issue with our team members to ensure this won't happen again. We have also successfully Refunded your amount.
We deeply care about our customers. As you can see on other reviews, we’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I Need Trip team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    I Need Trip
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    I Need Trip Phone
    +91 98 9992 3966
    +91 120 456 2464
    +91 98 9171 5178
    I Need Trip Address
    Corp. Office No.15 & 16, 1st Floor, Shopper’s Square Mall, Rajnagar, Ghaziabad, Uttar Pradesh, India - 201001
    View all I Need Trip contact information