[Resolved]  I Need Trip — terrible management

Address:Ghaziabad, Uttar Pradesh

I wish i could give zero or negative stars to i need travels. Never ever book through "i need travels" or turning point dubai.

I travelled to dubai with my family from 24th to 29th december 2017, and not a single day of it was hastle free. It was annoying, trouble inducing, stressful, impunctual, and i am running out of adjectives. The one and only reason for this was the miserable management of i need travels. They can dodge the blame on to their dubai vendor - turning point, but for an indian customer booking the trip miles away, it is one organising unit.
The main highlight of the trip were the always late pick up vehicles.

Day 1 - local dubai city tour was supposed to begin with excitement, instead it began with anger venting out of the driver who arrived 2 hours late (10:30 am, we were promised 8:30 am) the driver was highly unprofessional and did the most stupid thing any one could imagine: he picked us up, reached a hotel a mile away, asking 4 people on the way (Because he had no idea about routes, in 25 mins), they took us back to our own hotel! Because he forgot to pick a family there. Our trip which was supposed to begin by 9-9:30 am began at 12:30 pm. The itinerary listed 9 places, we were shown only 1. The itinerary said there would be photo stops on these places, but there was none. This was definitely not the start anyone would wish for.
Even the subsequent visits to burj khalifa, abu dhabi city tour were all marked by delayed pick ups. We insisted the company to cover up the missed places in the remaining days, because we had free time slots. They made us false promises every time and never covered them. Reasons given were: "already late for next pick up, can do tomorrow with desert safari", "desert safari is done by different driver, not possible, will do tomorrow while drop to airport", "not possible since it is not on route". It is all a carefully crafted sham to loot people by turning point, dubai.
If you think this is the worst, wait for it. On the final day, we were assured a pick up of 7am for our 11 am flight. As usual it was 7:30 am and no signs of driver. I called up the organisation again, they said "give us 2 minutes and we will get back to you." till 7:45 am i did not get any call. When called back, they said "driver is late, this happens all the time. He will take another 30 minutes". They did not even think it was their responsibility to let us know about this. I had to take my own cab and reach the airport. They did not seem to care about someone missing their return flight. I can also provide contacts of people who were not picked up from airport by turning point when they arrived.

I have never experienced such pathetic management. This was the first international trip of my country and thanks to i need travels, i will never forget the experience, but ofcourse for wrong reasons.

Let me warn you, the organisations might blame that the customers who were picked from different hotels were not ready on point. I can give you contacts of all 12 passengers who travelled with us on 25th and 27th, who boarded from different hotels and were ready on time. But it was the company cars which were late by themselves. All o[censored]s had this common complaint. Also you might blame that the hotel we chose was away from city. There were 100 more families in the hotel who had booked using different agencies and none of them had any problem. All their pickup frops were on time.

Since the organisation was so messy, we ended up calling the company multiple times. I spent more money for mobile recharge than on food in the entire trip! Everyday we were told that by tonight we will message you the pickup details for next day, not a single time did this happen. Not to mention the mental damage done: stress, tension, anger, despair, false hopes cannot be quantified in moentary value.
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Oct 14, 2021
Complaint marked as Resolved 
I Need Trip customer support has been notified about the posted complaint.
Verified Support
Sep 13, 2021
I Need Trip Customer Care's response
Dear Sir,
Hope you are doing well!
We’re sorry for the late reply and that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for the inconvenience caused.
We wish you all the best in the future!
Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.
Warm Regards,
I Need Trip Team
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