[Resolved]  I Need Trip Travels Pvt Ltd — Did not provide the facilities included in the Travel Package.

Address:Bangalore, Karnataka

I had my booking done as a Honeymooners. The Honeymoon package included a Welcome Package of Wine, Fruit Basket etc. That was the first part of my planned surprise that was ruined. The resort said that they have no confirmation of my package and I had to make International calls to India at my own expense to clarify this. After 4-5 hours of argument, I got my welcome wine and fruit basket. My day was already spoiled. Further, we realized that a lot of items planned in the original package were not provided. We were promised free non-motorized water sports in our Honeymoon package. This was not provided and we had to pay this ourselves. They have clearly mentioned in the summary package. I have all the confirmation voucher with me. I had made the full advance payments on time and didn't delay anything in payments but I had challenges everywhere with delays in my booking confirmation etc. I am looking to get my reimbursements for my extra expenses, for International calls and Non Motorized Water Sports Activity(Snorkling). I have the confirmation voucher and bill receipt with me.
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Oct 14, 2021
Complaint marked as Resolved 
I Need Trip Travels Pvt Ltd customer support has been notified about the posted complaint.
Verified Support
Sep 13, 2021
I Need Trip Customer Care's response
Dear Sir,
Hope you are doing well!
We’re sorry for the late reply and that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for the inconvenience caused.
We wish you all the best in the future!
Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.
Warm Regards,
I Need Trip Team
Complaint comments 


I requested Bhavay a million times to check if anything was pending and he said yes all done. But when I reached the airport I was not allowed to board as Mr.Bhavay forgot to issue "ok to board" to me. Late responses like response after 10 days etc have to be faced when you book your trip with I need trip and Bhavay is the person who coordinates.

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