I-On — I-On Refund for payment H8 id

I-On — I-On Refund for payment H8 id - H381600

S Saurabh_Jamsandekar Mar 10, 2022 May 16, 2022 This thread was updated on May 16, 2022

Hello Team, I'm writing on behalf of my sister I-on account. Name - Rohini Jamsandekar Mobile number - [protected] Id - nbc_rohini16 Email id - [protected]@yahoo.co.in I have renewed the current plan of ₹- 1380 of 30M-90 days UL which was due today. As plan is activated but still not able to connect to internet I contacted customer care. They told me the internet provider is migrated to TrueNet so I would require to drop email for refund and need to recharge locally visiting the office. I have attached the screenshot of plan being activated and payment receipt invoice. So requesting to kindly confirm the safe receipt of this email and let me know if anything else is required from end to receive the refund. Kindly let me know if the payment will be reversed into the original payment way or need to provide other banking details for the same and estimated time frame for refund. Requesting to maintain the clear transparency by giving correct update. Please contact me on my number [protected] as I will be looking after this concern. Regards, Saurabh Jamsandekar +1 photos Was this information helpful? No (1) Yes (1)
I-ON customer support has been notified about the posted complaint. Mar 10, 2022 Updated by Saurabh_Jamsandekar Date of Incident - 7th March 2022 Verified Support Mar 10, 2022 I-ON Customer Care's response Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest. Mar 11, 2022 Updated by Saurabh_Jamsandekar Hi team, Please note the user id - nbc_rohini16 and registered number as [protected]. The email is been sent to customercare.[protected]@i-on.in. Kindly update the status on email. Regards, Saurabh Jamsandekar Verified Support Mar 18, 2022 I-ON Customer Care's response Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest. Mar 18, 2022 Updated by Saurabh_Jamsandekar Dear Team, Please exactly specify what do you need from my end. As I have already shared the user id and registered contact number. Please refer the email screenshot for your reference. Mar 21, 2022 Updated by Saurabh_Jamsandekar Any updates?? Apr 05, 2022 Updated by Saurabh_Jamsandekar Still awaiting for your valuable response 😃 Apr 05, 2022 Updated by Saurabh_Jamsandekar https://www.consumercomplaints.in/i-on-b115917 any updates?
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