iBall — company refused to refund

Address:

Vadgaon budruk, Pune, Pune, Maharashtra, 411041

I had ordered tablet (Elan 3×32) on 19th october and received it on 25th october 2019.
2. I gave the tablet mentioned to service center to get it repaired on 7th nov 2019
3. They could not repair it so they said they would provide me a replacement.
4. After about 5 weeks replacement product was received by service centre but was faulty as it could not be switched on.
5. Second replacement product came as a lower model of tablet of what i had actually ordered.
6. Due to this, service centre told me that i would get refund for my tablet as they could not repair it and to submit my bank details to the service center.
7. While waiting for refund, i bought another tablet.
8. After their specified time was over, i called them. Mostly their service centers did not receive
9. Once, they gave me contact no of iball personnel jagdeesh shetty. I talked to him on 16th jan, he said my refund would come by end of january
10. When i called him at the end of january, he said it would take 8-10 day more.
11. As most of iball contact services (Customer service and service center) seemed non responsive, i went to their site and contacted on the given number.
12. The person told me to mail my grievance on his mail id (Dattaprasad. [protected]@iball.co.in). So i mailed him on 10th february and i got a reply that "my product has been dispatched".
13. I responded by saying that i have not received any product.
14. I called iball personnel jagdish shetty on 14th february and then he refused to give me my refund and told i would get a replacement instead.
15. I let him talk to service centre in pune and he told me to call him on monday.
16. I called him on monday (17th february) to ask about my refund and he said iball will not provide me my refund but a replacement.
17. After having been assured of a complete refund, the company is now denying it citing company policy and thus the product to be replaced and not refunded.
18. After 3 months, i do not want any replacement of the product. I had been assured of a refund and now i intend to have a refund only, and not any sort of replacement.