iBall — iball - bt headset decibel black edition with alexa built-in

I submitted my headphones because it automatically stops charging itself so it won't charge.
So i submitted it on 3/7/2020 on iball service center near me.
They just say it will take more time everytime i call them, and things get worse when their contact number given on replacement receipt won't work.
I can't go there everyday because of situation just to come back home by hearing it will take more time.
I hope they have at least sent it for replacement. And also it won't take 40 or more days as i read another complain just like me.
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