[Resolved]  iBall — notebook excellence

Address:

North Goa, Goa, 403001

Copy of my email to iball:

Dear team of iball customer care,
I had purchased the iball excelance notebook sn:[protected] from the microciti shop in panjim, goa back in june 2017. The invoice is attached to this email.
It worked well until 2 months ago, when the touchpad stopped reacting.
I went to the service center in panjim, goa; left the notebook with them and was told that i’ll get a call after it is repaired.
A few days later i got a call to pick up the repaired notebook.
Well it wasn’t repaired! The touchpad was still not working!
Is there no final check that the device works before calling the customer? I asked, but no answer!
What else could i do except to leave it again there? Then a few days later i got another call, that since nothing could be found wrong with the hardware, it has to be a software problem.
But the system has to be formatted and all data will be lost.
I asked them, can you guarantee me that it is really a software problem and the touchpad will work afterwards?
The answer was: no sir, we cannot guarantee this.
So i had to spend money and purchase an sd-card to save the data.
Again i went to the service center; they formatted the whole system and called me 3 days later to pick up the device.
When i wanted to re-install all the personal software i realized this time that not only the touchpad was still not working but now the keyboard stopped working, too.
Again i went to service center and asked what sense does it make of letting a customer come for the fourth time, spending money on sd-card, petrol and of course time, just to see the things are getting from bad to worse? Of course i got no answer to that question too!!!.
I was told to get a call in 3 days and the whole keyboard will be then replaced.
Nobody called; i had to call after a week’s time, asking for what happened.
Then finally after 4 more days of waiting, the part was available and i was told to pick up the notebook again.

I thought already the service is bad but unfortunately there is also improvement possible, yet into the wrong direction.
The touchpad and the keyboard were indeed working but the rear casing was damaged this time.
I will shorten now the telling of this endless disaster, because after another trip to the service and failed repair i asked for a replacement of the whole notebook, to which the service center agreed.
Yesterday i went again there; actually i lost the counting of all the trips and calls by now, to pick it up. But surprise, surprise: the replacement turned out to be a used device with scratches on the screen, notes written with a permanent marker on the keyboard and the notebook was in general in a sorry state.
How can a rundown secondhand device be the exchange for my notebook which has clocked hardly 80 hours o[censored]sage?
I am struggling now for almost 2 months for getting a professional and satisfying repair job done.
I find all this trouble and time waste unacceptable and i ask your company to deliver me a new and untouched notebook as a compensation.

This was sent via email to iball customer care on 2018-april-03
Today i received a call, saying it is against their policy to give me a new notebook, the only concession they offered was the replacement of my 80 hours used device against a device in "running condition" and what that means, see the description above. I also was denied to speak to a superior with the same lame excuse, that this is also against their policies.