[Resolved] iBall — product (mobile) putting life in danger, (battery blast)

[Resolved] iBall — product (mobile) putting life in danger, (battery blast)

P Pankaj Kumar3105 from Chandigarh, Chandigarh Sep 10, 2017

In december 2016, my father faced some issue with his existing phone & asked me to buy a new phone with normal functions as he was not comfortable to use smartphone. I went to shop where sales man referred me to buy i ball.in july 2017 my father passes away & my sister took this phone as a symbol of memory of our father. On a night of last week of august phone started creating some noise & withing few seconds battery started to smoke & got blast. My sister has kept it next to her bed & 4 year baby was also sleeping with her. Although she heard the coming sound timely & get away but one can understand the damage which may happen. I highlighted the issue to the company via their official mail & as a reply they asked to provide invoice copy which was shared through same channel. Now they wants my personal contact details (Mobile number, address) to provide me the details of local service center. Getting phone repair is not my concern here, i just wants to ensure that company should follow the define security standards so that previous life of the consumers does not comes into danger. Please suggest next course of action in this matter. +1 photos Was this information helpful? No (0) Yes (0)
Sep 30, 2017 Complaint marked as Resolved Finally after a long month, It can be said that my complaint is closed. Since the very first day I was having email communication on mail id [email protected] & also raised concern through this portal. After raising concern at this website, I ball support team asked me to submit damage phone to local service team. I hand over damaged phone on 13 Sep & on 15th got a mail saying that my phone will be replaced in 8 to 10 days. Yesterday almost after 14 days got call from local center & was asked to collect replacement from local service center & did the same. So I have got new phone of same model from I ball. I appreciate the efforts of service team.But also suggest them to respect the customer & time. In today's era, customer never expects such a late reply (which you people do) If one will ask me to buy any other product of same company then there will be big question mark in my mind . iBall customer support has been notified about the posted complaint. Verified Support Sep 14, 2017 iBall Customer Care's response With reference to the compliant, customer is already communicating with customer care team through email and he has submitted his mobile handset Mobile 2.4T Triplite (Imei number-[protected]) at our Chandigarh service center on[protected]. We will coordinate with the service center and concerned team and revert the customer through email. Sep 14, 2017 Updated by Pankaj Kumar3105 Yes, I am having communication with the customer care team & have submitted so called 2.4T Triplite (The phone which puts life in danger) as per their desire to 'Assuring me their best of services at all times'. But that does not bring my faith in your product. According to available service person at center, A Fresh H/S of the same model may be given by the company. I am waiting for the final revert from their side to take any call. Verified Support Sep 15, 2017 iBall Customer Care's response With reference to the complaint, as a special case we will replace your mobile handset and once it is ready at our service center we will inform you through email. Sep 18, 2017 Updated by Pankaj Kumar3105 Is that is going to be the same model..? Is your company officially producing those h/s till now or some old one available in stock (from distributor or dealer) will be arrange..?? What is the guarantee that this will not cause our life in danger..??? Needs clarifications on these points, Please update
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