iBall — Product not delivered

My headphone wasn't working properly so i went to custom care center and they submitted the headphone and now 6+ month is going when i submitted the headphone and haven't received any notification and when i went to customer care center they said that it is in mumbai (A month ago). I wanted to know when will i get my headphone.
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    iBall Phone
    +91 71 2224 4074 [Nagpur]
    +91 40 3299 4948 [Secunderabad]
    +91 22 3081 5100 [Registered Office]
    iBall Address
    87, Mistry Industrial Complex, MIDC Cross Road "A" Andheri (E), Mumbai, Maharashtra, India - 400 093
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