[Resolved]  iBall — tablet

The iball tablet 7803q900 has been designed to send an sms to a mumbai number every time it is powered on, this costs 1.5 rs per sms. The service centre people say it is to track the mobile and a security feature. I wonder what security it brings to the user. Please help disable this thing. It is caused by 'com. Sts' package running. But we can't uninstall it without rooting. The service centre guys don't help either. Every time you lose 1.5 rs on powering on this tablet
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Oct 6, 2017
Complaint marked as Resolved 
iBall customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2017
iBall Customer Care's response
With reference to the complaint, kindly inform the customer to provide the following details to our email id "customer.[protected]@iball.co.in".

1) IMEI/Serial number of the tablet.
2)Service center details where customer approached for the service.
3)Customer's contact number.
4) Scan copy of the customer receipt.

If customer is facing any Technical Queries please inform him to contact our Technical support team on :[protected], for service related issue please inform him to contact our customer care on :[protected] or customer can write us on our email id "customer.[protected]@iball.co.in"
Complaint comments 


This is not a specific complaint, pertaining to one tablet. The Service centre is in Palakkad. It has been told by them that this android package called com.sts is installed in Iball 7803q900 on all android KitKat versions. This they say is for security purpose. It sends an SMS when a SIM is inserted or if the phone is rebooted to a number in Mumbai. Please clarify the issue. I don't mind giving my details, but since this is a general issue please reply here what to do with this package 'com.sts'

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