[Resolved]  iBall — Videos not loading


I bought i bal snap4 g2 in pune. I have uploaded whatsapp. I am recieving messages from my friends but videos or photos they send does not get loaded on my tab. Please help me to get proper setting. I get message that download failed the download was unable to complete pl. Try again later. Also i get message unfortunately messenger ihas stopped. I am not able to open any video on my device. I have another device where i dont face such problem. May be there is some setting required. Please help me to open videos sent by my contacts on my device. Guide me to proper setting
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Oct 23, 2017
Complaint marked as Resolved 
iBall customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2017
iBall Customer Care's response
With reference to the above compliant, for any Technical Queries kindly inform the customer to contact our technical support team on :[protected].
Complaint comments 


My lball andi 3.5r mobile is not working with apps. my data in phone memory is not transfar to sd card.so what can i do. And my contact image in menu has been changed in to android symbol. my mobile no. [protected]

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