[Resolved] iBall — warranty fraud + product theft

harinder001

from Kunnamangalam, Kerala

Address:

87, Mistry Industrial Complex, MIDC Cross Road "A" Andheri (E), Mumbai 400 093., Mumbai City, Maharashtra

I submitted my iball ZPS281 smps to Calicut service centre, They closed the centre without any notice and when i called they said they have given the product to cochin, then i called cochin, they said they shipped to mumbai, when i mailed the mumbai customer care they are saying after 3 months that the item was already picked up by me and they closed the complaint, the fact that the service centre in calicut is non existent and i even havent been contacted by them for delivery of my product reassures the fact that they have stolen it
Their customer care is a joke and always says busy, and also says number doesnt exist

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Oct 19, 2019

Complaint marked as Resolved

iBall customer support has been notified about the posted complaint.

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Comments

S. R. Gautam

I had bought an iBall Musi Tap V2.0 with Micro SD and FM. In under 2 months the left speaker of the headphones stopped working. Since the product was still under warranty we approached the nearby iBall service centre. There they agreed that the product was damaged and would be covered under warranty and that they will replace it. They told us to wait 3 days. We waited for 7. We called they but no answer. Further we visited them and they told us to wait 7 to 10 days more. We were patient. Its been over a month now yet they don't pick up calls and whenever they do they stall. They have not replaced or repaired it. iBall is such a ### company I wish it burns.