[Resolved] Ibibo Group / Goibibo — account debited but no confirmation | |||||
I had booked a cab from kochi airport, kerala to katapanna for which i was asked to make advance payment of 580 for which i tried to make payment but after entering the otp, it should problem in payment so i booked it through another account for which the same thing happened but after some time both my account has been debited and i have received no confirmation. The reference number of debited account is[protected] Was this information helpful? | |||||
Nov 17, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Oct 16, 2018 Ibibo Group / Goibibo Customer Care's response Hi Sachinthekeveed, Greetings from Goibibo.com. We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing. Please provide us with the following details: - • Correct Booking id or • E-mail id/Mobile Number used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Regards, Team Goibibo. | |||||
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Comments
Pls refer to my mail (Re: [#24946408] GoCars - Refund - Refund Status Enquiry - CARPAF55ODXA8XY) where I have submitted the necessary documents asked by Goibibo sending mail to get my gocash + credit but your team always ask for 48 working hours. This is going on for the last 10 days. I hope you may find the solution to my problem
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