[Resolved] Ibibo Group / Goibibo — advance booking but room not available on check in | |
I booked 2 classic non ac room for 4 member who were on religiois tour to south india in all season guest house in trivendrum frpm 14/12/2017 to 17/12/2017. On checking in on 14/12/2017 at 10:30 pm after travelling 60 ht train joirney from delhi to trivendrum, this hotel said that rooms are not available at forced to stay in a 3 bed single room. We paid in advanced.. And we got cheated.. Take action as soon as possible and refundmy money otherwise i will sue goibibo in consumer forum. Was this information helpful? | |
Jan 15, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Dec 15, 2017 Ibibo Group / Goibibo Customer Care's response Dear Sir/Ma'amGreetings from Goibibo! We tried to pull up your booking details, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking so that we can check our records and will get back to you with timely resolution on your concern. Moreover, you can contact us through your registered mobile number on below-mentioned contact: [protected] [protected] [protected] We are awaiting response from your end. Thanks and Regards, Kawalpreet Kaur Chadha Customer Delight Team | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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