Ibibo Group / Goibibo — airline ticket cancellation

Our government has asked to avoid foreign travel in view of rising coronavirus cases worldwide.

We want to cancel travel to germany via doha (Qatar) as i am travelling with 2 years kid. Also qatar has restricted travel of passengers from india which can be read in the article below :

https://qatarairways.zendesk.com/hc/en-us/articles/[protected]COVID-19-Coronavir...⇄

Added screenshot about restriction of travel.

We have mailed multiple times to goibibo for full refund of the flights but their customer care is non responsive. Also, after long wait when we question about refund, they are telling that no waiver/refund will be provided

How can not get refund if we are not allowed to travel.

@goibibo please take immediate action on this issue.