[Resolved]  Ibibo Group / Goibibo — airlines tickets

Hi,
Worst experience ever i had. Airasia people did not allow me to enter the flight because they said they want malasian visa for us so we cannot travel. On the website they said you don't need visa if you travelling from same terminal and told to contact goibibo. I need my money refund for my flights. They did not allow me to sit in the flight from bombay to denpasar bali i did not use any of your flight.
They forced me to book another emergency flight.

Flight and passenger details
Passenger 1: anilkumar nagjibhai moradiya
Passenger 2: payal nanjibhai lathiya

Flight from bombay to kuala lumpur : xt 853
Travel date: 25/3/2018
Booking number: yu1q5u

Flight from kuala lumpur to denpasa-bali : qz551
Travel date:26/3/2018
Booking number: epsn5n

Send me compensation claim number for my trip cancellation because of airasia people or else you have to refund me my complete flight charges.

Regards
Anil moradiya