[Resolved]  Ibibo Group / Goibibo — amount not refunded within the promised time

Address:Bangalore, Karnataka, 560020

I had cancelled flight ticket and even after 20 days, amount has not been credited to my account. When i call the customer care they say, it would require another 5-10 days to refund my money. Its totally their fault for not refunding the amount on time and putting the customer to suffer. Infact the agent failed to give proper reason for not crediting the amount in time. This is not the first time i am facing this kind of issue with goibibo. The agent also tries to cross sell the ibibo cash, instead of giving my money back. This is totally misleading the innocent customers. Please take action on this.
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Jan 22, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2017
Ibibo Group / Goibibo Customer Care's response
Dear Customer,

Greetings from Goibibo.com

This email is regarding your above-raised query.

We regret the trouble caused.

We would request you to please share your booking reference number or registered phone number so that we can check it further.

We appreciate your patience on this matter.

Thanks & Regards,
Jitendra Sharma
Customer Delight Goibibo
Verified Support
Dec 21, 2017
Ibibo Group / Goibibo Customer Care's response
Dear Customer,

Greetings from Goibibo.com

This email is regarding your above-raised query.

We regret the trouble caused.

We would request you to please share your booking reference number or registered phone number so that we can check it further.

We appreciate your patience on this matter.

Thanks & Regards,
Harjot Singh
Customer Delight Goibibo
Verified Support
Dec 22, 2017
Ibibo Group / Goibibo Customer Care's response
Dear Customer,

Greetings from Goibibo.com

This email is regarding your above-raised query.

As we did not receive any revert, hence we are closing it.

Thanks & Regards,
Harjot Singh
Customer Delight Goibibo
Dec 30, 2017
Updated by vnagaral83
I have still not got my refund and i need to call customer care each and everytime. I really don’t understand what yhe hell is going around. My hard earned money you are not refunding and making to to suffer. I will definable claim compensation for this in the court of law
Dec 30, 2017
Updated by vnagaral83
booking ID N6EMYH3JC
Jan 01, 2018
Updated by vnagaral83
Such a worst people in Goibibo that they are making me to suffer to give my hard earned money. Khudos Goibibo Team, Akshita, Rajat, Rohit & others for eating out innocent people money.
Jan 06, 2018
Updated by vnagaral83
One of the hopeless and useless company on eartj -Goibibo.. zo think you people are surviving by cheaying customers. Its been more than one month and you cheaters are still not ready to refund my money. Let me send a court notice.
Complaint comments 

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My money is still not credited and witjout that how can you close the issue?

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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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