[Resolved] Ibibo Group / Goibibo — amount not refunded within the promised time | |||
I had cancelled flight ticket and even after 20 days, amount has not been credited to my account. When i call the customer care they say, it would require another 5-10 days to refund my money. Its totally their fault for not refunding the amount on time and putting the customer to suffer. Infact the agent failed to give proper reason for not crediting the amount in time. This is not the first time i am facing this kind of issue with goibibo. The agent also tries to cross sell the ibibo cash, instead of giving my money back. This is totally misleading the innocent customers. Please take action on this. Was this information helpful? | |||
Jan 22, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Dec 20, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo.com This email is regarding your above-raised query. We regret the trouble caused. We would request you to please share your booking reference number or registered phone number so that we can check it further. We appreciate your patience on this matter. Thanks & Regards, Jitendra Sharma Customer Delight Goibibo Verified Support Dec 21, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo.com This email is regarding your above-raised query. We regret the trouble caused. We would request you to please share your booking reference number or registered phone number so that we can check it further. We appreciate your patience on this matter. Thanks & Regards, Harjot Singh Customer Delight Goibibo Verified Support Dec 22, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo.com This email is regarding your above-raised query. As we did not receive any revert, hence we are closing it. Thanks & Regards, Harjot Singh Customer Delight Goibibo | |||
1 Comment | |||
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My money is still not credited and witjout that how can you close the issue?
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+91 92 1302 5552 [Goibibo]
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