[Resolved] Ibibo Group / Goibibo — arrangement and refunding

kashung

from Duliagaon, Assam

Address:	795005
Website:	goibibo.com

Dear goibibo,

I always booked my ticked through ur app but today m really diassapointed coz o[censored]r charges with no time bound. What i min is that u sud have an option for full refundment or adjustment within the airlines as per ur field specialities... Say if it is for less than a minutes or 1hr mistakes.

And cmon no human's are perfect n everyone make mistakes no matter how good they are. Instead u sud have come forward as a gesture of good will or attracting more customer's i. E it is always a good idea to give opportunities to all ur customers in such kind of above situation...

I know business is business.. But u sud also remember that their is a limit in everything.

Anyway, u guys are doing a good job in terms o[censored]r profits. But, i wud say today will be the last day o[censored]sing ur app.

All my problems n conversation are being recorded n already with u... So no need to explain more.

I don't blame ur executive's.. They very good n helpfull... But i blame ur policy n rules maker o[censored]r organization.

"beliv me one customer is like a small drop of water that can lead to ocean in business"

Thanks n all the best to ur team..

Rgds,

James.
Bye ibibo

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Dec 19, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Nov 05, 2017

Updated by kashung Dear sir/ ma'am,

I won't say much but when it comes to either proper arrangement or refunding within the airlined.. No words at all.. Only charges n charges. I just made mistakes while booking my domestic flight ticket less than a minutes, call up their executives abt resheduling n at first they told me with cofidence as if they are going sove my problems n no solution at all. And when it comes to full refundment, direct answer is charging fees rs 2000 like tax blah blah. With no time bound. (5 to 40 days). I just laugh like wat kind technology they r using.. I just don't wanna say more.

But my last word sud be bye bye goibibo n thank u very much for trust ur services.

Rgds,

Jbson

Verified Support

Nov 06, 2017

Ibibo Group / Goibibo Customer Care's response Dear Jbson,

Greeting from Goibibo

This in regards to the above query.

We deeply regret the inconvenience caused.

Rest assured, your case has been escalated to the customer delight team and we will personally advocate the same for you.

We would request you to please share the booking id so that we can assist you further.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Verified Support

Nov 06, 2017

Verified Support

Nov 06, 2017

Ibibo Group / Goibibo Customer Care's response Dear James,

Greeting from Goibibo

This in regards to above raised query.

We deeply regret the inconvenience caused.

We would request you to please share your booking id & and contact details with us so that we can assist you.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Verified Support

Nov 06, 2017

Ibibo Group / Goibibo Customer Care's response Dear Jbson,

Greeting from Goibibo

This in regards to the above query.

We deeply regret the inconvenience caused.

Since we cannot find any details related to your booking, we are closing this query.Further, we would request you to please write at [protected]@goibibo.com for any assistance required.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Verified Support

Nov 06, 2017

Ibibo Group / Goibibo Customer Care's response Dear James,

Greeting from Goibibo

This in regards to the above query.

We deeply regret the inconvenience caused.

Since we cannot find any details related to your booking, we are closing this query.Further, we would request you to please write at [protected]@goibibo.com for any assistance required.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]