Ibibo Group / Goibibo — ashwini travels bangalore

 
1 Review
4 S C road, 2nd cross, Opposite to kapali theatre road, Near sudharshan lodge, Bengalore, Bengaluru, Bangalore District, Karnataka, India
 Parthiban kandavel on Apr 21, 2019
Bus route : bangalore to madikeri
Ourboarding point : kengeri
Travel date : 18 april 2019
Time : 11:45 pm @ kengeri ksrtc pickup point
Tickets booked : totally we booked 7 tickets.
2l, 3l, 5l, 6l, 2u, 3u, s4

Problem 1 : didnt get proper communication about bus number and timing.. We waited more than three hours in kengeri ksrtc bus stand with child in hand even the day was rainy.
The numbers provided in the booking were unable to contact.. After sometime when the bus has come, its not the one mentioned in booking.. We booked for non ac sleeper bus.. But the service was seating.. They threatened us to board into that bus. But we dint board and asked for non ac sleeper bus as we booked...
After sometime we got non ac sleeper bus but all our booked tickets are sold out to other passengers. Its like multiple sale for same seat. Thats a fradulent act done by bus service - ashwini travels..

Problem 2 :
We were asking for our booked seats.. Bus driver was arguing and harrashing us.. We asked to move bus to police station.. And tried to file a complaint against the travels.. But they are well prepared for it and convinced polices by their influences.
Bus operator told that they will repay the money and arrange the bus for the travel. But the alternative bus we got has no proper facilities to travel safe.
The driver was rash driver, dint slow the bus even a bit when bua nears speed braker.. All we are allocated with last row seat the seat was balanced with tied rope... Got injured due to the unprofessional drive.. We asked for first aid kit. But its not provided.. Asked driver to stop the bus in nearest hospital. But driver denied the obligations. An unpleasant day it was.

Non ac sleeper bus number : ka 51 ab 360
A fradulent business..

Non ac seater bus :
Ka 42 8001
No proper response for customers.

Our request :
We are kindly requesting to take action on the owner of the travels and cancel the total travel licences of ashwini travels also compensate for the troubles we faced.. Ashwini travels has to take responsibility on spoiling our total journey plan, and punished for making us injured.

We registered a complaint in consumer helpline of government of india affairs.
Greivance number : 1270835

ashwini travels bangalore

Complaint Status


[Apr 21, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Apr 22, 2019
Dear Parthiban kandavel ,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo
Verified Support
Ibibo Group / Goibibo Customer Care's response, Apr 24, 2019
Dear Parthiban kandavel,

Greetings from Goibibo.com

We are resolving this complaint, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may contact Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    51%
    Complaints
    1940
    Pending
    232
    Resolved
    931
    phone
    +91 92 1302 5552 [Goibibo]
    +91 12 4674 9000 [CEO]
    location
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    Ibibo Group / Goibibo - ashwini travels bangalore