[Resolved]  Ibibo Group / Goibibo — ashwini travels bangalore

Address:

4 S C road, 2nd cross, Opposite to kapali theatre road, Near sudharshan lodge, Bengalore, Bangalore, Karnataka

Bus route : bangalore to madikeri
Ourboarding point : kengeri
Travel date : 18 april 2019
Time : 11:45 pm @ kengeri ksrtc pickup point
Tickets booked : totally we booked 7 tickets.
2l, 3l, 5l, 6l, 2u, 3u, s4

Problem 1 : didnt get proper communication about bus number and timing.. We waited more than three hours in kengeri ksrtc bus stand with child in hand even the day was rainy.
The numbers provided in the booking were unable to contact.. After sometime when the bus has come, its not the one mentioned in booking.. We booked for non ac sleeper bus.. But the service was seating.. They threatened us to board into that bus. But we dint board and asked for non ac sleeper bus as we booked...
After sometime we got non ac sleeper bus but all our booked tickets are sold out to other passengers. Its like multiple sale for same seat. Thats a fradulent act done by bus service - ashwini travels..

Problem 2 :
We were asking for our booked seats.. Bus driver was arguing and harrashing us.. We asked to move bus to police station.. And tried to file a complaint against the travels.. But they are well prepared for it and convinced polices by their influences.
Bus operator told that they will repay the money and arrange the bus for the travel. But the alternative bus we got has no proper facilities to travel safe.
The driver was rash driver, dint slow the bus even a bit when bua nears speed braker.. All we are allocated with last row seat the seat was balanced with tied rope... Got injured due to the unprofessional drive.. We asked for first aid kit. But its not provided.. Asked driver to stop the bus in nearest hospital. But driver denied the obligations. An unpleasant day it was.

Non ac sleeper bus number : ka 51 ab 360
A fradulent business..

Non ac seater bus :
Ka 42 8001
No proper response for customers.

Our request :
We are kindly requesting to take action on the owner of the travels and cancel the total travel licences of ashwini travels also compensate for the troubles we faced.. Ashwini travels has to take responsibility on spoiling our total journey plan, and punished for making us injured.

We registered a complaint in consumer helpline of government of india affairs.
Greivance number : 1270835