[Resolved]  Ibibo Group / Goibibo — booking done with payment prior, denied by the hotel for check in

The booking was done from goibibo for oyo 18838 hotel ta-tin.
The payment was also done prior only so that we do not have to waste time on arrival in the hotel.
When we reached the hotel, the hotel in charge denied for the check-in saying they have there issues with the oyo people. This scenario was of yesterday at 10 pm (Night).
The oyo customer service people denied there part saying we did the booking from goibibo, so they will be doing the further proceedings.
On calling to goibibo customer service people, they first didn't listen saying with the pnr numbers they won't be helping. After getethe pnr number the said they will be processing the query we will have to wait for like 10mins. Bt after every 10-15min we had to call them for getting the details to which they continuously kept saying wait for 10min. The people were not supporting enough. One girl said they have more other works other then solving our issue. When we tried to cancel the ticket on our own, the page stated that we will be getting 0 refund for this. No assistance were made for next 2hrs. We tried telling them to cancel the booking and forward the refund to which the denied again. We had to pay again for the hotel as it was already midnight and we have go for admission process in one of the college in the very morning.
We kept saying them to proceed as early as possible, but they kept giving us offers for waiting. Like wait for 2hrs and we will be getting 100rs in out goibibo money account.

Please help us in getting the refund.
The booking id was htlf5vrzte.