[Resolved]  Ibibo Group / Goibibo — booking id : 2tl98s24 - complaint & discrepancies

Address:No.131/2, Udbur Main Road, Jayapura Hobli, Off. H.D. Kote Road, Mysore, Mysore, Karnataka, 570008

Dear sir,

We would like to bring to your notice about booking of air ticket of true jet air lines through you on 21st jan 2020 twice with reschedule.

Booking id : 2tl98s24

1) on 20th date, mysore to chennai journey was on time and their service was ok.
2) return journey on 21st morning 6.50 am with same truejet flight. after boarding, they cancelled flight by giving technical reason. (1st cancellation)
3) they assured me to give evening flight at 18.50 with reschedule, but again they cancelled it. (2nd cancellation)
4) again you were issued the ticket for 22nd morning 6.50 am with truejet flight only.
5) i started from hotel at 4 am to airport. after entering to airport, they had sent me a message that again flight got cancelled. (3rd cancellation)

6) again, i had booked another ticket with spicejet by paying rs. 4400/-.
For this, i lost the following losses:
A) taxi fair - 1200/- (I had paid twice)
B) hotel stay - 3000/- (I had paid extra for two days)
C) business loss - 500000/- (I was missed very important business meeting)
D) flight ticket with spicejet from chennai to bangalore - 4400/-
E) bangalore to mysore taxi fare: 3000/-
D) physical and mental harassment :e) refund of truejet flight got cancelled from chennai to mysore : rs. 2, 258/-

Total: 513858/- + physical and mental harassment

Please send me the losses immediately to my bank a/c as below. Else, i am going to take legal action as well as i will complaint to consumer court for the heavy losses.

N j stationeryhdfc bank limitedca: [protected]saraswathipuram mysoreifsc: hdfc0000065
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Mar 13, 2020
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2020
Ibibo Group / Goibibo Customer Care's response
Dear Tdjayachandraurs,

Apologies for the trouble caused to you

In reference to your complained, seems your issue has been resolved from the company side as we have given you the alternate flight ticket for your journey.

We would also like to inform you that goibibo is merely ad booking platform between the customer and airlines, we also have to follow the terms and conditions of the airlines. Reschedule is something which is not in our hands.

Hope you do understand the same.

In case you are not happy with the resolution. You can get back to us on Goibibo registered mail or toll free number.

Regards,
Team- GoIbibo Care
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    +91 12 4674 9000 [CEO]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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