[Resolved] Ibibo Group / Goibibo — Booking id htlsxwscng refund not done (goibibo complaint no #9429662)

abhi7788

from Pathanamthitta, Kerala

Address:	Gurgaon, Haryana, 122018
Website:	www.goibibo.com

Goibibo complaint number : [#9429662] Hotels - Cancellation And Refund - Refund Delay
Booking ID – HTLSXWSCNG

This is regarding the refund amount for the above booking id. cancellation was done from my side on 29th march. goibibo status refund initiated from their side on 29th march and it showed refund to be reflected in bank account with in a max of 3 to 5 working days. today is 13th day (9th day if saturdays and sundays not counted according to them) and still i havent received the money. on the 5th day i called customer care and they told refund is done from their side and i have to check with my bank. so i confirmed with the bank 3 times already that they havnt received the money and sent goibibo customer care a mini statement regarding the transactions in my account for the last 15 days ( as requested by goibibo customer care team). so goibibo customer care sent me serial no consisting of alphabets stating its the transaction details and asked me to check with the bank and asked me to make a dispute or file against it. 4th time today i checked with the bank and they said its not a transaction number and its just a serial of alphabets which may be goibibos internal code for any trnsaction they make. so again i called goibibo customer care asking them for the transaction number for the payment which they say processed from their side. and now they are telling they are unable to obtain the transaction number and they will send me as early as they get it.
All these simply means they havnt processed the refund. if they have refunded where is the transaction number. also my status against the booking id shows REFUND QUEUED. which means refund process not completed yet. customer care simply made me run to bank 3 times faking that refund processed from their side. I request you to please take necessary steps towards this refund against the booking id with immediate response.

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May 29, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

This mail is with regards to Booking ID: HTLSXWSCNG

We have already processed the refund. Please refer to the attached screenshot for your reference. If in case you have not received the amount, please raise a dispute to your issuing bank for further investigation.

We look forward to your kind understanding on this.

Thanks & Regards,
Parul Yadav
Customer Disputes
Contact:[protected]

Apr 16, 2017

Updated by abhi7788 #muthu# yes received. thnks

Verified Support

Apr 28, 2017

Ibibo Group / Goibibo Customer Care's response Dear Abhi,

We hope the refund stands credited into your account. If not, please share this ARN number:[protected] with your bank in order to trace the same.

Thanks,
Jafar
Go Care Team