[Resolved] Ibibo Group / Goibibo — Booking of hotel in Hampi

Maylogistics

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400031
Website:	Delhi

I had booked Hyatt Hampi through a travel agent for a holiday in the month of march (9th-12th Feb).
The issue is I couldn't travel due to personal reasons and I asked my travel agent to cancel my booking and he said to talk to goibibo which I did and was kept on hold for hours. After talking to goibibo I was told to talk to the Hyatt Hampi. After talking to Hyatt hampi they said that only goibibo can cancel the booking and where as goibibo is saying only Hyatt hampi can cancel the booking and I spoke to both and both agreed to cancel the booking after charging me for 1 night which was fine with me. Now my travel agent has been traveled for the whole trip and he is asking for money from me.

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Apr 11, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

We regret for the inconvenience caused to you, we request you to kindly share your contact number and booking id in order to provide you better resolution.

We appreciate your time and patience.

Thanks and Regards
Tushar Kaushik
Go Care Team.

Verified Support

Mar 10, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

We request you to kindly share your contact number and booking id in order to provide you better resolution.

We appreciate your time and patience.

Thanks and Regards
Tushar Kaushik
Go Care Team.

Verified Support

Mar 11, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

As we have not received any revert, we are closing this query, please let us know for further queries.

Thanks and Regards
Tushar Kaushik
Go Care Team.