[Resolved]  Ibibo Group / Goibibo — bus booking failed-amount debited

I have tried to make a bus booking through goibibo.com on 23rd december and paid through googlepay.
The booking failed but my account got debited by rs.604. Though the amount has not been refunded to my account.
I have contacted customer care, bank everywhere but no use. Where is my money?
It was my mistake to have booked through goibibo which has very poor customer service. I want my money back.
Attaching payment proof.
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Feb 13, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2019
Ibibo Group / Goibibo Customer Care's response
Dear cryssberry

Greetings from Goibibo.com

We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

• E-mail id or
• Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Regards,
Team Goibibo
Jan 08, 2019
Updated by cryssberry
Email ID: [protected]@gmail.com
Ticket : 26050491
Every time the response from your customer care is 24 to 48 hrs. But in vain.
Jan 15, 2019
Updated by cryssberry
Attached is the email from State Bank of India confirmation of amount credited to Goibibo merchant account.

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