[Resolved]  Ibibo Group / Goibibo — bus didn't stop at boarding point.

Dear team,

I travelled on 13 jan 2019 from delhi to kota (Rajasthan) with navrang travels, pnr : ts[protected]fidk/143292/dhlkta36

As per ticket boarding point: karol bagh hanuman ji ki murthi ke pass
Karol bagh
Landmark: karol bagh, time 21:50 hrs.

I was standing in front of boarding point, bus was crossed in front my eyes but not stopped at boarding point, then i called to the given number and said please stop the bus i am coming, he said ok no problem. After that i said to agent please arrange one cab so that i can reach to the bus, but he replied that it is not his look out. Then i hardly found a cab and i asked him to bring me at my bus. He charged me rs 100. It was my compulsion at that time so i paid him rs 100.

Now my question is that who is responsible for this damage? Who will pay my rs 100 now? If bus is crossed boarding point then who is responsible for pickup the bus, how i run with luggage?

I want clarifications. Please give me asap.

Regards.
Beni prasad rathor
Traveller - yuvraj rathor