[Resolved] Ibibo Group / Goibibo — bus not available at boarding point moga

bkgupta2803

from Asandh, Haryana

Address:	Moga, Punjab, 142001
Website:	Go ibibo

I had booked two bus tickets for amritsar from moga vide pnr no 632ygjfc. When i reached at boarding point moga, i didn't not find bus for amritsar for which go ibibo allotted me. I called the contact number given by goibibo, no one was responding my my call. Even i called customer care number of goibibo, they also did not not resolved my problem. This is very worst experience felt by me. I request to escalate my matter to appropriate authority and refund my hard earned money.
Regards
[protected]
[protected]

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Jun 28, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi Arun,

Greetings from Goibibo.com

This email is regarding your query for booking id: RBN632YGJFC

We understand your concern, rest assured we are working on it. Please allow us time till EOD Friday.

We appreciate your patience and cooperation on this matter.

Thanks & Regards,
Jitendra Sharma
Customer Delight Goibibo
Landline - [protected]
Available all days between 12 PM to 9 PM
Except Sunday

Verified Support

May 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi Arun,

Greetings from Goibibo.com

This email is regarding your query for booking id: RBN632YGJFC

As discussed over the phone, we are working on it. Please allow us time till EOD Friday.

We appreciate your patience and cooperation on this matter.

Thanks & Regards,
Jitendra Sharma
Customer Delight Goibibo
Landline - [protected]
Available all days between 12 PM to 9 PM
Except Sunday

May 31, 2018

Updated by bkgupta2803 I didn't get my refund back to my account...

Once again I request you to look into the matter and refund me the amount.

Verified Support

Jul 03, 2018

Ibibo Group / Goibibo Customer Care's response Dear Mr Kumar

Greetings from GoIbibo.com

This is in regards to your booking id: RBN632YGJFC

Please be advised that we have successfully processed the money int your account. Please find the screenshot of the same.

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] IGADOUTVN9 capture 360.00 SUCCESS [protected]:52:54 [protected]:52:54 NA
[protected] [protected] NA refund 360.00 success [protected]:19:41 [protected]:00:36 NA

We hope that this has been now resolved up-to your satisfaction.

We thank you for being patient with us.

Thanks & Regards
Ajay Kaushal
Customer Delight
Available Till Tuesday from 02.00 PM To 11.00 PM