[Resolved] Ibibo Group / Goibibo — bus ticket booking | |||
I have booked bus ticket from your site pnr no 74443307, but erroneously date was wrong, when i cancel from my login no response from us site as well your customer care number was worst while picking phone, after 30 to 40 minutes u have not picked up my call, why u are not cancel ticket from login site. This is worst practice that i have seen in my life. Can i complaint directly to ceo. Regards Pradeep kakade, manager, sbi.. Was this information helpful? | |||
May 24, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 15, 2018 Ibibo Group / Goibibo Customer Care's response Hi Pradeep, Greeting from Goibibo This in regards to the above email. We regret the inconvenience caused. Rest assured, your case has been escalated to the customer delight team and we will personally advocate the same for you. We would request you to share the booking details (booking id & contact number) in order to assist you further. Awaiting your response. Thanks and Regards, Sudhir Yadav Customer Delight Team Phone:[protected] Available all days from 9 PM to 6 AM except Thursday. Verified Support Apr 16, 2018 Ibibo Group / Goibibo Customer Care's response Hi Pradeep, Greeting from Goibibo This in regards to the above email. We regret the inconvenience caused. Rest assured, your case has been escalated to the customer delight team and we will personally advocate the same for you. We would request you to share the booking details (booking id & contact number) in order to assist you further. Awaiting your response. Thanks and Regards, Sudhir Yadav Customer Delight Team Phone:[protected] Available all days from 9 PM to 6 AM except Thursday. Verified Support Apr 16, 2018 Ibibo Group / Goibibo Customer Care's response Hi Pradeep, Greeting from Goibibo This in regards to the above email. Since we have not heard from you, we are forced to close the case. You may reach out to us on [protected]@goibibo.com so that we can assist you further. Thanks and Regards, Sudhir Yadav Customer Delight Team Phone:[protected] Available all days from 9 PM to 6 AM except Thursday. | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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