[Resolved] Ibibo Group / Goibibo — cancellation issue

stonex

from Delhi, Delhi

Address:

wz-29 mansarovar garden new delhi, New Delhi, Delhi, 110015

Dear team,

Booking-21st to 22nd hotel ahdoos
My number-[protected]
Booking id - htl3ea456n

I booked hotel in sri nagar for 21st may check in & 22nd may check out but sri nagar is shut down so i am asking for the refund because its not my fault if i am not able to reach there due to sri nagar closed by goverment... I am really fail to understand why should i pay if i am not able to reach at srinagar hotel as sri nagar is shut down and this cancellation is due to sri nagar shut down not by me.. Even i have received the refund from airline against my air ticket so i am expecting the refund or other solution for my hotel booking..

Plz do needful...

My kind request is to refund the amount as soon as possible...

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May 24, 2019

Complaint marked as Resolved

no its not resolve yet they are not working on my issue they just giving automatic answer that is resolved which is not resolved yet

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 27, 2019

Ibibo Group / Goibibo Customer Care's response Dear stonex,

Greetings from Goibibo.com

This mail is in reference to your booking id: HTL3EA456N.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we have shared the details with the concerned team to get the case facts checked and they will connect with an update shortly.

For any clarification, please revert on the Ticket #27948682.

Assuring you best of our services.

Regards,
Team-Goibibo