[Resolved] Ibibo Group / Goibibo — cancellation of flight ticket

[Resolved] Ibibo Group / Goibibo — cancellation of flight ticket

N nitish bhardwaj from Badagara, Kerala

I booked my flights in december. My flight tickets got cancelled by unknown user account on goibibo (According to goibibo) whereas i didn't cancel any flight from my account. I asked the goibibo for refund but they denied to return the complete money as they are claiming it's not their fault. They just returned rs 1467 on cancellation day. I booked the flight for around 8500. Goibibo sent me mail mentioning the account holder id who cancelled those tickets but that account holder is not at all related to me. Please look into the matter and help me getting full refund or reserved tickets in same flight. +1 photos Was this information helpful? No (0) Yes (0)
Feb 23, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 22, 2018 Ibibo Group / Goibibo Customer Care's response Hi Nitish, Greetings from Gobibibo This mail is with regards to Booking Id: N6ER9GM4F We understand your raised concern. We tried calling you but could not establish a successful contact. Please be informed that we are getting this investigated & checked on priority and would like to request you to please allow us some more time till Tuesday eod so that we get this sorted for you soon. We apologize for the inconvenience caused to you and highly appreciate your patience. Meanwhile if you have any further query please feel free to write us. Thanks & Regards, Parul Yadav Customer Delight Contact: [protected] (9am-6pm) Jan 22, 2018 Updated by nitish bhardwaj I didn't get any call from Goibibo end, my contact no. is [protected]; also I talked to that unknown user. That user also suffering from same problem. It's the fault from Goibibo side. Jan 24, 2018 Updated by nitish bhardwaj Still no response from Goibibo side. They asked the time till Tuesday. After talking to unknown user it's quiet clear that Goibibo have registered 2 users with same account. Due that only my ticket got cancelled by unknown user and I lost huge amount of money in that carelessness from Goibibo. Please resolve the issue as soon as possible.
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Comments

prajakta g

from Nagpur, Maharashtra

I was havng A/C of [protected]@ibibo.com bt I dont remembr its paswrd. Dat id i had used 4 FB account n i dont remembr FB paswrd also. Plz resolve my query 2maro itself its vry vry urgnt.

divyaanshu arora

from Gurgaon, Haryana

I want to reset my password the instagram says that they send the link to that id but i am not able to open so my name is divyaanshu
and my id [protected]@gmail.com
kindly respond me as possible as possible

Shivani Waghmare

from Morjim, Goa

Pnr : ZD6VYK
This booking was cancelled but not yet refunded by IBIBO please kindly proceed as your customer care is not accepting my 10 digit number Do the needful.

nitish bhardwaj

from Badagara, Kerala

With reference to complaint no.1843096, atlast I have to negotiate with the conclusion. It's fine but that unknown user thing is still a mystery. It must not repeat to other users, otherwise people will loose faith in Goibibo...