Ibibo Group / Goibibo — cancellation of jet airways flight - refund not received yet

Address:

C 165 Dayanand Colony, Lajpat nagar 4, New Delhi 110024., New Delhi, Delhi, 110055

We had booked 2 tickets delhi - singapore and return - pnr - uuifia on 9th march 2019. These were cancelled by jet airways much before the departure date. We have not received our refund yet.
Inspite of several chats with goibibo, the refunds have not been received yet.
If we do not hear from you within 7 days of this complaint, we have nooption rather than approaching the apellate council and the consumer court for this clear act of cheating. You have not only caused us financial loss as wellas mental agony.
There has not been a single communication from you in this last one year regarding any updates on our refund.
Piyush gupta
Father of karishma gupta