[Resolved]  Ibibo Group / Goibibo — cancellation of my hotel booking

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Goibibo

On 23rd june 2018 i booked a room in hotel east bourne a fine pine resort shimla. My booking id is htl6ndy2t. Through i the day i got confirmation massages till 2 pm. Then around 2-50 pm on 23rd june i got a call from customer care of goibibo site that the room is cancelled and goibibo would accommodate me some other hotel which they didn't. When i reached eastbourne resort the gm refused to give me the room as the booking was not in their record. I rang up the police station and the io insisted the gm to give the refusal in writing which he refused. Then again i called at customer care the authorised person requested me to wait for 30 minutes to find the solution but even he didn't rivert. At last when we decided to go back to our home the gm of the hotel offered us a room clearly mentioning that it is a complementary as we have suffered a lot and the hotel has nothing to do with goibibo. Today morning i. E. 24th june 2018 when i called customer care for my refund and the compensation for the harassment the staff person named jatin earlier agreed but later on refused and said that the goibibo will directly settle down with hotel. Pls look into the matter and do needful otherwise i will go to the consumer court