[Resolved]  Ibibo Group / Goibibo — cancelled my booking without any reason

I Have Booked 4* Hotel On 31st March For 15 June to 18 June But Suddenly i saw that they cancelled my booking, after several call to goibibo then they saying that "WE DETECTED FRAUD" But when i asking REASON Or PROOF then No Reply.

Now i have to book same hotel by paying extra Rs 9,[protected]

They Simply saying "Re-Book the hotel again we have refunded the amount" But Due to this i need to pay 9K-10K Extra For Same Hotel While they have't give any VALID REASON.

Thats Why i need to face lots of problem.

No Call or Email Receive From Goibibo
No LEGIT Reason Provided For Cancellation

I m attaching Payment Debit screenshot (Payment Via Amazon Wallet)

Booking ID: HTLNMTRMJM

Kindly Look into this matter On Serious Basis.
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Jul 25, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2019
Ibibo Group / Goibibo Customer Care's response
Dear Himanshu2150,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLIV3NMTRMJM.

We checked booking details and please be informed that our back-end system has detected your account to be violating our terms o[censored]se.

Refund of INR 15673 processed on the same account/credit card/ mode of payment with which you confirmed the booking.

It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Refund Date: June 11, 2019, 12:30 p.m.

Assuring you best of our services.

Regards,
Team-Goibibo
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