[Resolved] Ibibo Group / Goibibo — cancelled my booking without any reason | |
I Have Booked 4* Hotel On 31st March For 15 June to 18 June But Suddenly i saw that they cancelled my booking, after several call to goibibo then they saying that "WE DETECTED FRAUD" But when i asking REASON Or PROOF then No Reply. Now i have to book same hotel by paying extra Rs 9,[protected] They Simply saying "Re-Book the hotel again we have refunded the amount" But Due to this i need to pay 9K-10K Extra For Same Hotel While they have't give any VALID REASON. Thats Why i need to face lots of problem. No Call or Email Receive From Goibibo No LEGIT Reason Provided For Cancellation I m attaching Payment Debit screenshot (Payment Via Amazon Wallet) Booking ID: HTLNMTRMJM Kindly Look into this matter On Serious Basis. Was this information helpful? | |
Jul 25, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 Ibibo Group / Goibibo Customer Care's response Dear Himanshu2150, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLIV3NMTRMJM. We checked booking details and please be informed that our back-end system has detected your account to be violating our terms o[censored]se. Refund of INR 15673 processed on the same account/credit card/ mode of payment with which you confirmed the booking. It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. Refund Date: June 11, 2019, 12:30 p.m. Assuring you best of our services. Regards, Team-Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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